topic Caller ID does not work for receiving calls in Home Phone

Caller ID does not work for receiving calls

B8K — Tue, 06 Sep 2022 19:40:26 GMT

New to Plusnet, not sure if I am using the forum correctly. Just want Caller ID tostart working for incoming calls, OK for outgoing.

Re: Caller ID does not work for receiving calls

Gandalf — Mon, 12 Sep 2022 13:30:33 GMT

Hi there,

Welcome firstly to Plusnet and our Community Forums.

I've had a look into your account and while caller display is showing as active, it's not enabled in our suppliers systems, so I've placed an order to fix that. Should be working for you within the next hour.

Let me know if you have further issues or there's anything else you'd need help with.

Re: Caller ID does not work for receiving calls

Kenhall — Fri, 16 Sep 2022 15:48:03 GMT

Hello, Apologies for hijacking this thread.

I’ve got the same problem as B8k above. Caller display stopped working after change from EE to Plusnet.

The option is turned on in my home phone settings.

PLEASE can one of your Plusnet technical wizards sort this out.

Thanks

Re: Caller ID does not work for receiving calls

TheMightyAJ — Fri, 16 Sep 2022 16:24:34 GMT

Hi @Kenhall,

I'm really sorry to hear about this. I've placed an order to alter this now, which should complete sometime in the next 24 working hours. If any issues persist, please let us know and we'll be happy to assist.