topic Re: Permanently Withhold Number in Home Phone

Permanently Withhold Number

bsyme — Wed, 24 Aug 2022 09:53:34 GMT

I would like my number permanently withheld when making out going calls please.

Re: Permanently Withhold Number

LaurenB — Wed, 31 Aug 2022 13:59:37 GMT

Hiya @bsyme, I have created a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=227192738 if you can please add a reply with your confirmation (and give me a nudge here once done) I can pick that up and get it sorted for you.

Moderator's note by Dick (Strat): Link fixed.

Re: Permanently Withhold Number

bsyme — Mon, 29 Aug 2022 11:43:09 GMT

Hello, please go ahead and make the change to permanently withhold my number.
Thanks

Re: Permanently Withhold Number

LaurenB — Mon, 29 Aug 2022 11:49:22 GMT

Thanks foe getting back to me, can you please add your confirmation on the ticket I've linked above? (we need your confirmation noted on the account)

Thank you, just let me know on here once you've added a reply

Re: Permanently Withhold Number

bsyme — Wed, 31 Aug 2022 13:50:12 GMT

Sorry, just tried the case link you provided but the system can’t access the case.
“We were unable to access your ticket information.”

Re: Permanently Withhold Number

Strat — Wed, 31 Aug 2022 14:03:48 GMT

@bsyme

Can you try the link above again please.

Re: Permanently Withhold Number

LaurenB — Wed, 31 Aug 2022 17:34:37 GMT

I'm sorry you're having problems accessing the ticket, I have now sent a text and you can instead reply to that if easier, as your reply with confirmation will be added to the account.

Re: Permanently Withhold Number

bsyme — Fri, 02 Sep 2022 06:45:33 GMT

I still cannot access the support ticket and have responded to the text message

Re: Permanently Withhold Number

LaurenB — Wed, 07 Sep 2022 16:23:44 GMT

Hiya @bysme, thanks for the reply. I have seen your reply but it does need to be added to the account it relates to and so have created a new ticket here: https://www.plus.net/wizard/?p=view_question&id=227443883 or you can reply to the new text sent

Re: Permanently Withhold Number

bsyme — Fri, 14 Oct 2022 11:08:52 GMT

Good afternoon,
I see that my number is still being shown when I dial out. Can you please action my request to permanently withhold number.
Thanks in advance

Re: Permanently Withhold Number

TheMightyAJ — Fri, 14 Oct 2022 11:42:40 GMT

Hey @bsyme,

Thanks for getting back to us and I'm sorry for the delay in our response on this one. I've had a look into this and raised a response on the open support ticket. If you have any further queries or issues at this stage, just let me know and I'll be happy to assist