topic Re: Divert Landline in Home Phone

Divert Landline

amyk01 — Fri, 19 Aug 2022 18:32:32 GMT

I have tried diverting my landline using the *21* codes, but it is saying it is not available on my line. Can someone please help as i really need to divert calls for my business

Many thanks

Re: Divert Landline

198kHz — Sat, 20 Aug 2022 02:41:26 GMT

Welcome to the forum. 🙂

Have you opted for the feature via Member Centre >> Phone >> Call Features ? (£2·50 per month).

Re: Divert Landline

LaurenB — Tue, 23 Aug 2022 11:08:29 GMT

Hiya @amyk01, thanks for getting in touch. I'm sorry for the problems you've had with the feature. I realise it's been a few days since you posted, is this now sorted?

Re: Divert Landline

amyk01 — Fri, 26 Aug 2022 10:51:12 GMT

No - I added the call divert feature. Diverted my phone and it worked.
I then got an email saying it had been removed and none of my calls have diverted for days. I am trying to run a business and I have missed a number of calls. I’m completely appalled at this rubbish service.

Re: Divert Landline

amyk01 — Fri, 26 Aug 2022 10:53:22 GMT

It is absolutely unacceptable. If this is not sorted and plusnet are unable to keep a phone diverted I will change and go with another provider I am paying for a service I am not getting.

Re: Divert Landline

pjmarsh — Fri, 26 Aug 2022 11:39:57 GMT

Your quickest way would likely to give the Business Support Team a call on 0800 028 0282. They are available 24/7.

Re: Divert Landline

LaurenB — Fri, 26 Aug 2022 12:09:26 GMT

Hiya @amyk01, I'm sorry to hear the feature was unexpectedly removed and for the problems this has caused you. It's not the experience we want you to have at all!

I have provided a more detailed response on your account here: https://www.plus.net/wizard/?p=view_question&id=227147702 where you're able to add a reply.