topic Re: How to fix slack drop wire in Home Phone

How to fix slack drop wire

JRT — Sun, 24 Jul 2022 14:06:39 GMT

After a visit to my nearby pole by OpenReach last Saturday (July 16th), I noticed that the drop wire between pole and house is now very slack and "blowing around in the wind". I'm concerned that it will eventually let go and disconnect my line. How does one go about getting this sorted as its outside the property and therefore a BT/OpenReach issue?

Many thanks

Re: How to fix slack drop wire

bmc — Sun, 24 Jul 2022 14:32:41 GMT

@JRT

If you consider it a safety issue you can contact OR direct - it's the one time they'll speak to you.

Look at https://www.openreach.com/help-and-support/damage-health-and-safety

Brian

Re: How to fix slack drop wire

Mustrum — Mon, 25 Jul 2022 00:38:17 GMT

But is it really a safety issue?

Re: How to fix slack drop wire

jab1 — Mon, 25 Jul 2022 06:05:50 GMT

@Mustrum Possibly not, but I wonder if it could be a contributory factor to the OPs other topic?

Re: How to fix slack drop wire

JRT — Mon, 25 Jul 2022 08:56:42 GMT

Probably not a safety issue, but certainly an issue if/when it falls off! I will contact BT during today and post their response.

Re: How to fix slack drop wire

Strat — Mon, 25 Jul 2022 09:28:08 GMT

My pole to property line hangs lower than any of the other lines from that pole.

It has done so for a lot of years and swings wildly in a storm but it's still there.

They are pretty tough.

Re: How to fix slack drop wire

JRT — Mon, 25 Jul 2022 16:34:15 GMT

Thanks for that. It’s comforting to know other folks have a similar issue. I do recall from folks I used to know in BT that things like this were picked up by line folks as and when the pole was visited. Now, if it isn’t on the job sheet it won’t get fixed! Unless, of course, it disconnects entirely and causes a fault. Which could have been avoided - if only.

I will pursue the BT link and see what happens. I'll post back if (when) anything changes

Re: How to fix slack drop wire

Gandalf — Wed, 27 Jul 2022 14:43:26 GMT

Hi there,

Have you had your dropwire sorted yet?

Let me know when you could be available for a visit if not and I can arrange an engineer with you to fix. The engineers are available weekday timeslots (and occasionally Saturday's) of 8am to 1pm or 1pm to 6pm.

Re: How to fix slack drop wire

RobPN — Wed, 27 Jul 2022 15:00:28 GMT

Just a thought @Gandalf, why would a customer need to be available for a dropwire 'adjustment'? Surely it'd just be done from the pole end by re-twisting it onto the 'curly tensioner'?

Re: How to fix slack drop wire

Gandalf — Wed, 27 Jul 2022 15:07:27 GMT

Correct me if I'm wrong but the drop wire connects on to a customers property, so the engineer would need permission to access their property and this is arranged in the form of a visit.

Having said that, the type of fault I'd be raising is an "overhead damage report" which tasks out an engineer within 24 hours with no option to book an "appointment" at that stage.

I think the main question at this stage: is this resolved yet?

Re: How to fix slack drop wire

bmc — Wed, 27 Jul 2022 15:16:16 GMT

@Gandalf

Are you aware the OP had / has a second thread running on performance issues.

Brian

Re: How to fix slack drop wire

Gandalf — Wed, 27 Jul 2022 15:19:37 GMT

Yeah maybe it's best getting the drop wire fixed first before investigating a speed issue.

Re: How to fix slack drop wire

JRT — Wed, 27 Jul 2022 15:26:42 GMT

Hi Anoush,

The drop wire issue is still outstanding, so thanks for picking this up. Suitable slots would be weekday afternoons (1-6 pm) this week or next week from Wednesday (3rd August) onward.

Please let me know what happens next.

Regards,

Re: How to fix slack drop wire

Gandalf — Wed, 27 Jul 2022 15:34:08 GMT

Cool. I've raised the task now with Openreach and an engineer should be allocated within 24 hours.

I can't guarantee they'll go out in the afternoon as this type of task is classed as external in the supplier system, even though I can be reasonably sure the engineer will need access to your property.

The engineer should call you either way though and if you aren't around when they do call, then they'd likely pass the job back to us and I can arrange an appointment with you for a specific timeslot.

Re: How to fix slack drop wire

JRT — Wed, 27 Jul 2022 15:38:51 GMT

Brilliant, thank you. Someone should be around for access if required.

Re: How to fix slack drop wire

RobPN — Wed, 27 Jul 2022 15:51:12 GMT

@Gandalf wrote:

Correct me if I'm wrong but the drop wire connects on to a customers property, so the engineer would need permission to access their property and this is arranged in the form of a visit.

I was just pointing out that, following the OPs comment (in his OP) that his dropwire was slack after some work was done at the pole, it seems logical that the wire needs to be tightened from the pole end, which is most likely outside the customers premises, in the street or another location which has way-leave access.

Re: How to fix slack drop wire

Gandalf — Wed, 27 Jul 2022 22:00:58 GMT

@RobPN

Ah gotcha. Makes sense. Let’s see what the engineer reports back with when they go out.

Re: How to fix slack drop wire

JRT — Thu, 28 Jul 2022 09:56:30 GMT

Hi folks,

Engineer is expected to visit sometime today. Will advise when done.

Re: How to fix slack drop wire

Gandalf — Thu, 28 Jul 2022 11:21:04 GMT

Sounds good, cheers for the update.

I noticed that an engineer was assigned the job a couple of hours ago.

Re: How to fix slack drop wire

JRT — Thu, 28 Jul 2022 11:35:24 GMT

@Gandalf Job completed, Dropwire is now nice and taut. They did not access the premises, all done at the pole end. I think we can call this one fixed, many thanks for your assistance. I’ll update the other thread in a few moments.