topic Re: 0800 Call Duration in Home Phone

0800 Call Duration

rkm_hm — Wed, 08 Jun 2022 16:26:01 GMT

I'm aware that with Anytime, calls to 01/02/03 numbers are only inclusive for the first 60 minutes and are chargeable after that.

Does the same apply to calls to 0800 numbers, or are they free how ever long they last? If they are charged after 60 minutes, at what rate?

Thanks,

Roger

Re: 0800 Call Duration

Townman — Thu, 09 Jun 2022 00:50:39 GMT

0800 numbers are free - full stop.

Re: 0800 Call Duration

rkm_hm — Thu, 09 Jun 2022 07:31:32 GMT

Thanks. The reason I asked was that when I was on hold with a very long 0800 call yesterday, my phone gave a warning bleep after 55 minutes like it does with 01/02/03 numbers. I think the bleep comes from PlusNet and not from the handset itself - because it's the same with all my handsets. Any idea why a warning would occur on a call which isn't going to to incur a charge after 60 minutes?

Re: 0800 Call Duration

jab1 — Thu, 09 Jun 2022 08:45:31 GMT

@rkm_hm I doubt the warning 'comes from Plusnet' - I never had it while I was with them, and another PN customer who rings me regularly doesn't get one either - we both used/use independent timers.

I suspect you have set a timer somewhere and forgotten about it. Notwithstanding this, 0800 numbers are charged to the called party, not you.

Re: 0800 Call Duration

rkm_hm — Thu, 09 Jun 2022 09:09:57 GMT

Yes, you're right! On checking, I've found that my trueCall call blocker unit is set to bleep after 55 minutes into any outgoing call - and it can't distinguish between 0800 calls and potentially chargeable calls. I'd forgotten where the bleep comes from!

So thanks, everyone - that clears everything up nicely,

Roger

Re: 0800 Call Duration

198kHz — Thu, 09 Jun 2022 12:11:47 GMT

@rkm_hm Also note that 0800 calls do not appear on the itemised bill.