topic Re: Reporting and closing reported faults in Home Phone

Reporting and closing reported faults

Moz — Thu, 02 Jun 2022 08:17:53 GMT

Yesterday I reported a fault on my telephone service via the automated text system. That worked well. I was given a a fault reference number and a likely time period for repair.

Since reporting this fault it turns out it was a village wide problem that was resolved yesterday evening. I was give a timeframe of 1 to 4 working days for the repair.

I decided this morning to close the fault TR0000014816379. However, I've just spent a frustrating 15 minutes on the Plusnet web pages going round in circles trying to find the reported problem. I've given up as other than ringing Plusnet I can find no way of reporting the fault as being rectified. I haven't got time to sit around hanging onto a phone call. As for Chat I couldn't even begin to know where to find that.

I love Plusnet but the web pages are a labyrinth of dead ends.

Re: Reporting and closing reported faults

dvorak — Thu, 02 Jun 2022 08:46:18 GMT

If you log into the member centre and then click this https://www.plus.net/wizard/?p=search you should see your tickets

Re: Reporting and closing reported faults

Townman — Thu, 02 Jun 2022 20:59:13 GMT

Logging into the member centre should indicate that there is an open ticket, without the need to navigate to the helpful link posted above.

Re: Reporting and closing reported faults

Moz — Fri, 03 Jun 2022 09:51:06 GMT

@Townman @dvorak many thanks for your input and helpful comments. I've now got an email confirming the fault has been rectified with a helpful link to the question. However, I didn't get an email confirming my logging of the problem which may also have contained a helpful link had I been sent one.

As someone who is not all that familiar with the Member Centre I've now seen a "Bell" logo which contains a link behind it to Question. I was looking for something a bit more obvious and in my face. Anyway lesson learned I know where to look now.