topic Re: No dial tone in Home Phone

No dial tone

djcjuk — Thu, 19 May 2022 19:58:46 GMT

I have no dial tone but broadband Is ok.

When dialing the number I get about 5 bleeps and it then it cuts off.

Please look into the problem.

Thanks.

Re: No dial tone

Gel — Thu, 19 May 2022 20:01:11 GMT

You need to help yourself & do tests in link.

Re: No dial tone

djcjuk — Fri, 20 May 2022 08:38:36 GMT

I have a BT engineer booked for Tuesday.

I hope they can fix the problem!

Re: No dial tone

adamwalker — Fri, 20 May 2022 15:05:22 GMT

Hi @djcjuk sorry to see that your line isn't working at the moment, I'm sure the engineer will get that fixed for us and I'll make sure we follow things up with us as soon as we can after the visit.

Re: No dial tone

djcjuk — Tue, 24 May 2022 08:01:29 GMT

The fault was fixed before 6am this morning, no call to the house was required. I now have a dial tone and all appears to be working OK..

Thanks for getting it fixed.

Re: No dial tone

adamwalker — Wed, 25 May 2022 10:40:14 GMT

Marvelous! That's great to see and thanks a lot for letting me know, do shout up again if you have any further problems and take care!

Re: No dial tone

djcjuk — Thu, 26 May 2022 09:46:33 GMT

Hi Adam

After my early post saying it was Ok The Open Reach engineer decided to call at the house in the the afternoon to do some checks from my end. But that proved impossible because the EE network he uses has a very poor signal in my area. He looked at an extension cable I had and he said might be causing slight problems. He asked me to unplug the extension overnight so they could run more checks over night from BTs end. That was 24 to 25th May.

I will not use the extension in until it has been replaced.

Everything working perfectly this morning.

Cliff

Re: No dial tone

LaurenB — Thu, 26 May 2022 10:02:34 GMT

Hiya @djcjuk, thanks for getting back to us and for the update.

I'm really pleased that things are working well and hope it stays this way! Should you have any further problems, please just get back to us.