topic Re: Phone troubles since my transfer in Home Phone

Phone troubles since my transfer

Fisherofcarp — Tue, 10 May 2022 07:08:08 GMT

My phone, which worked perfectly well prior to moving to Plusnet is now unusable 90% of the time due to intense crackling on the line and no matter how hard I try I cannot get caller display working . Almost certainly it isn't to do with to the wall box as it's relatively new, and as mentioned it was faultless prior to the transfer.
I've seen issues are resolved through the forums , so hopefully this can be too.

Re: Phone troubles since my transfer

jab1 — Tue, 10 May 2022 07:28:26 GMT

@Fisherofcarp Welcome to the forums. As a start, I would suggest reporting a phone fault via this link: https://www.plus.net/help/report-a-problem/phone/

Re: Phone troubles since my transfer

Fisherofcarp — Tue, 10 May 2022 09:52:18 GMT

Will do , thank you.

Re: Phone troubles since my transfer

Baldrick1 — Tue, 10 May 2022 09:56:58 GMT

@Fisherofcarp wrote:
.... Almost certainly it isn't to do with to the wall box as it's relatively new, and as mentioned it was faultless prior to the transfer.

A bold assumption, especially if it's the latest type with a clip on front plate. These have a reputation for being troublesome, especially if the back box has not been fitted onto a flat surface. You will have disturbed it when fitting your new hub.

If it is the clip on type then try removing the front, plugging your phone in the test socket in the back box and see if the noise stops.

Caller display will be a different issue, have you enabled it in your account phone settings?

Re: Phone troubles since my transfer

Fisherofcarp — Tue, 10 May 2022 10:34:46 GMT

They have found a fault which to they'll fix in the next 1 to 4 days.
Yes , the caller display has been activated, then turned off then turned back on again to see if it solved it.