topic Re: Phone order in progress for about a month. in Home Phone

Phone order in progress for about a month.

weeally46 — Thu, 05 May 2022 10:28:37 GMT

Hello, I added caller display to my phone account and it's been stuck on phone order in progress since.

Can anyone help?

Re: Phone order in progress for about a month.

Townman — Fri, 06 May 2022 11:19:35 GMT

There are known issues in the business back end to BT Openreach systems, where orders raised by Plusnet, passed to BT Openreach do not always report back that the request has been actioned. Is CLI working?

Fixing the "in progress" status will need a bit of magic from one of the staff members...

Re: Phone order in progress for about a month.

Gandalf — Fri, 06 May 2022 12:20:27 GMT

Hi there,

I'm sorting that out for you. If you can check back after an hour, your call features should have activated.

Let me know how it goes.

Re: Phone order in progress for about a month.

weeally46 — Sat, 07 May 2022 07:54:05 GMT

@Gandalf Thanks

Re: Phone order in progress for about a month.

oh_well — Tue, 24 May 2022 12:41:50 GMT

Hi, I also have this problem; error message on login saying open phone order, no changes can be made. Have called support three times about this, the agent did enable call protection manually but the message persists.

Can this be fixed please?

Re: Phone order in progress for about a month.

Gandalf — Tue, 24 May 2022 12:55:03 GMT

Hi there, I'm really sorry for the issues you've had with this.

From what I can see there are a few call features showing as pending activation, but not all of them are active with our suppliers. I've placed an order to fix that and once done, I'll update your account to reflect there's no open order.

This should be within the next hour. Let me know how it goes.

Re: Phone order in progress for about a month.

oh_well — Tue, 24 May 2022 14:08:31 GMT

Many thanks Gandalf, problem has gone. Much appreciated.

Re: Phone order in progress for about a month.

Gandalf — Tue, 24 May 2022 14:12:47 GMT

Awesome, no worries! Let me know if there's anything else you'd need help with.