topic Re: Keeping Phone Line With Plusnet in Home Phone

Keeping Phone Line With Plusnet

Dal — Thu, 28 Apr 2022 10:18:27 GMT

Hi Plusnet Team, can I keep my phone connected with Plusnet and cancel my broadband service? Thanks

Re: Keeping Phone Line With Plusnet

MisterW — Thu, 28 Apr 2022 10:26:58 GMT

Im afraid not. Like most other ISPs Plusnet only offer combined phone & broadband products

Re: Keeping Phone Line With Plusnet

Dal — Thu, 28 Apr 2022 10:32:36 GMT

Thanks, that’s ashame gives me no choice to move away to use FTTP with VOIP with another provider.

Re: Keeping Phone Line With Plusnet

RobPN — Thu, 28 Apr 2022 10:44:29 GMT

@Dal

As has often been mentioned in other threads, if you want to keep your phone number you can port it to a VoIP company, but the best way to go about it if you don't want a break in Internet service is to get your FTTP up and running first, then port the number. Porting the number will automatically cease ~~any~~ the line and any DSL service you have on it, but may mean a short overlap time where you're paying for both services until the port/cease takes place.

However, legend has it that the promised PN FTTP service is due to launch anytime soon.

Re: Keeping Phone Line With Plusnet

bmc — Thu, 28 Apr 2022 11:21:18 GMT

@Dal

As mentioned, rumour has it PlusNet FTTP is due to launch soon. A couple of weeks back a staff Admin member posted that he would be surprised if people couldn't order FTTP in the "very near future" (his italics).

That aside, you can move to BT or EE FTTP free of any contract termination charges - you just need to contact the PlusNet Customer Options Team before placing an order.

Brian

Re: Keeping Phone Line With Plusnet

Townman — Thu, 28 Apr 2022 11:37:05 GMT

@bmc wrote:

... you just need to contact the PlusNet Customer Options Team before placing an order.

Brian

Brian,

To be pedantic, to have ETCs waived, COTS need to place the FTTP order with BT/EE, not the user.

Re: Keeping Phone Line With Plusnet

bmc — Thu, 28 Apr 2022 14:19:35 GMT

@Townman

At least I'm getting better. I now tell people they need to contact PlusNet first - I didn't before!!!

Brian