topic Re: Activation problems for voicemail and caller id in Home Phone

Activation problems for voicemail and caller id

JandS — Sun, 17 Apr 2022 21:33:57 GMT

Hi, We joined Plusnet back in October. I have since tried to add voicemail(1571) and caller ID display. Since then voicemail has said "awaiting activation" and caller ID says "awaiting removal" despite the fact we never had it in the first place. I just get the message that I cannot change anything whilst a phone order is in progress but surely this should not take 6 months?!

Re: Activation problems for voicemail and caller id

jab1 — Sun, 17 Apr 2022 21:42:25 GMT

How often have you contacted Plusnet over this issue?

Re: Activation problems for voicemail and caller id

LaurenB — Mon, 18 Apr 2022 16:55:55 GMT

Hiya @JandS, thanks for getting in touch. I'm really sorry for the issues you're having with your call features and for the length of time this has been ongoing, it's certainly not the experience we want you to have! I'd like to help get this sorted for you.

The features show on the account but there isn't an order on the back end system, this will be why the order shows as in progress. I have now placed an order to add them onto the supplier system and this should complete within the next 24 hours. After this point, the services should be live for you.

Can you let me know how things go?

Re: Activation problems for voicemail and caller id

JandS — Tue, 19 Apr 2022 11:19:36 GMT

Thank you Lauren, it is all working now.

Re: Activation problems for voicemail and caller id

LaurenB — Tue, 19 Apr 2022 14:08:09 GMT

That's great, thanks for the update! I'm pleased it's now sorted and I'm sorry it took so long for this to happen.

Please let me know if there's anything further I can assist with!