topic Re: Telephone / Phone Line problem in Home Phone

Telephone / Phone Line problem

Matt72 — Sun, 27 Mar 2022 19:34:38 GMT

Hi,

Just curious as to what my problem might be, as of perhaps last week, when the phone rings, the caller id does not work and on picking it up there is silence.

I cannot hear a ring tone when picking up the handset from scratch but a faint zzzzzzeeeee stuck sound. The broadband is unaffected.

The phone is an old Panasonic dect wireless jobby for which I have replaced batteries a few times, but with which the internal calling between handsets still works.

Unfortunately I only have the one phone and this cannot think of how to test the line, is there some way that I can?

Being deaf I would not bother buy a new phone but have to for an elderly family relative to call me each week and it has to be a fairly expensive one!

Thanks for any suggestions.

Maatt

Re: Telephone / Phone Line problem

Gel — Mon, 28 Mar 2022 06:42:48 GMT

Perhaps borrow a neighbour's phone temporarily; plug in and see if you get same sounds as on your Panasonic.
If so report line fault using link below.

Re: Telephone / Phone Line problem

LaurenB — Mon, 28 Mar 2022 10:17:27 GMT

Hiya @Matt72, thanks for getting in touch. I'm sorry for the delay in picking up your post!

I'm really sorry you're having some issues with your landline and for the disruption this is causing you, I'd like to help get this sorted for you

I have tested your line and it has detected an external phone fault. I've got this raised to our suppliers and can expect a further update within the next 24-48 hours; I'll keep you updated on the ticket I have created here: https://www.plus.net/wizard/?p=view_question&id=223143395 and have taken ownership of this for you.

As you have mentioned being hearing impaired, I would advise filling out our additional support form here: https://www.plus.net/my.html?action=additionalsupport so we can ensure to best support you going forward

I'm really sorry for the problems caused in the meantime whilst we get your landline sorted. If you have any queries in the meantime, you can get back to me on here or via the ticket linked above.

Re: Telephone / Phone Line problem

Matt72 — Mon, 28 Mar 2022 10:35:45 GMT

Thank you, I have had contact from a plusnet colleague who is arranging an openreach engineer.

The additional support is very good, I have updated accordingly.

Thank you @LaurenB for speedy response.

Matt

Re: Telephone / Phone Line problem

Matt72 — Mon, 28 Mar 2022 10:36:34 GMT

Thank you for suggestion, unfortunately I don't really know my neighbours well enough.

Regards,

Matt

Re: Telephone / Phone Line problem

LaurenB — Mon, 28 Mar 2022 13:33:41 GMT

Thanks for filling out the additional support

I've just had a quick check on the fault and it is still with our suppliers. I will have a check back on this again tomorrow for the latest update for you!

Re: Telephone / Phone Line problem

LaurenB — Tue, 29 Mar 2022 14:28:33 GMT

Hiya @Matt72, I've been informed by our suppliers that an engineer is currently working on the fault and that we can expect a further update by the end of the day. My shift does end soon and so I will have a check back up on this tomorrow for you.

Re: Telephone / Phone Line problem

LaurenB — Wed, 30 Mar 2022 08:00:19 GMT

Good MOrning @Matt72.

I have checked on your fault this morning and can see that the fault was cleared yesterday evening (not long after my shift ended!) and our suppliers advising this is resolved.

How do things seem your side?

Re: Telephone / Phone Line problem

Matt72 — Wed, 30 Mar 2022 10:54:59 GMT

Thank you @LaurenB for the very prompt repairs.

I can hear a dial tone now so it seems the issue has been fixed.

Very grateful for the efficient service!!!

Matt

Re: Telephone / Phone Line problem

LaurenB — Wed, 30 Mar 2022 13:30:19 GMT

I'm really pleased it's sorted for you Matt

Should you ever need any further support please don't hesitate to get back to me!