topic Landline inoperative in Home Phone

Landline inoperative

jacobi21 — Sat, 26 Mar 2022 05:44:32 GMT

Hi -

My landline stopped working last Tuesday, and the Plusnet Bot diagnosed an external fault and said 1-4 days for a fix.

Any way to check on the progress of fix? And can I claim any compensation for the inconvenience/cost while the line is still out?

Jacobi21

Re: Landline inoperative

adam945 — Sat, 26 Mar 2022 15:37:32 GMT

Thanks a lot for getting in touch @jacobi21 and I'm really sorry to hear that you were having issues with your line. The fault on our end appears to be resolved now, are you still having any issues with your service?

I've also reported your post to one of our moderators, for future reference, please don't add personal information, such as your account username on a public forum.

Re: Landline inoperative

jacobi21 — Sun, 27 Mar 2022 05:29:25 GMT

Hi - thanks for your message.

Landline remains inoperative - no dialling tone, nobody able to get through.

Broadband ok, but this is now the fifth day without phone, any suggestions?

Re: Landline inoperative

jacobi21 — Sun, 27 Mar 2022 09:11:55 GMT

Have gone back and checked all my connections; cordless phone works; found loose connection to main phone from initial changing of filters, line now functional again!

Many thanks....

Re: Landline inoperative

adam945 — Sun, 27 Mar 2022 18:49:41 GMT

Ah great stuff, thanks a lot for letting me know

Please feel free to give us a shout if you have any further issues you'd like us to look into.

Re: Landline inoperative

adam945 — Sun, 27 Mar 2022 18:49:52 GMT

Ah great stuff, thanks a lot for letting me know

Please feel free to give us a shout if you have any further issues you'd like us to look into.