topic Re: Overhead Cable Issue in Home Phone

Overhead Cable Issue

itlity — Mon, 14 Mar 2022 17:04:08 GMT

Hi Community,

Looking for some advice re. the way to handle the situation.

Our phone overhead cable from the pole to our house is entangled in trees. The trees are just outside the fence of our property -not falling into our responsibility re. trimming though we do some. After the end-of-2021 storms one of tress started to push down on the overhead cable, over the last week-end it got worse: the cable is no longer fixed on the house wall, just flying loose at 2 m high or about.

I still have my landline -and Internet- working OK but I suspect the next serious storm will see the tree falling and bringing down the cable. I don't think the max sag would be enough to have the cable to the level of a coach/bus roof, but as the last pole is across the road that worries me.

I dropped a text message on PlusNet support line to investigate a fault which does not exist yet, that led to nothing as expected.

What's the process to have someone from OpenReach coming over to survey the issue and arrange the tree trimming?

Re: Overhead Cable Issue

bmc — Mon, 14 Mar 2022 19:03:06 GMT

@itlity

I believe you can report it direct to OpenReach yourself.

https://www.openreach.com/help-and-support/damage-health-and-safety

Brian

Re: Overhead Cable Issue

itlity — Mon, 14 Mar 2022 22:11:40 GMT

Many thanks for the reply and link.

Patrice

Re: Overhead Cable Issue

Gandalf — Tue, 15 Mar 2022 09:52:57 GMT

Hi Patrice,

Let me know how that goes as I can raise a "Damage Report Overhead" our side if Openreach can't help you directly.

Re: Overhead Cable Issue

itlity — Tue, 15 Mar 2022 10:20:25 GMT

Hi Gandalf,

Many thanks for the offer.

I have now a job reference number and they're supposed to come over within the next 48 hours. I guess they'll only make note they need their subcontractor to trim the trees before fixing the cable issue. But at least there is a momentum,

Will update if there is nothing happening or when it's fixed.

Re: Overhead Cable Issue

Gandalf — Tue, 15 Mar 2022 12:51:23 GMT

No problem and sounds like a plan!