topic Re: Re-numbering a landline still possible with Plusnet? in Home Phone

Re-numbering a landline still possible with Plusnet?

Jorvik — Sun, 13 Mar 2022 15:44:30 GMT

Hi, I'd just like confirmation that it remains possible to re-number a Plusnet home phone landline?

In the Plusnet price guide for residential products, under Connection charges and other charges for Plusnet Phone services there is an entry for "Re-number" at a cost of £36.63. I'd just like to double-check that this facility remains available.

Obviously when you take out a new service - and are not porting-in an old number - you get allocated a new telephone number at random. All perfectly normal.

However a few years ago on moving to a new place, we discovered our newly allocated telephone number was very similar to that of a local pizza establishment - meaning we got a lot of misdialled calls from hungry folk wanting their dough-based delivery... (Plus sometime later we discovered that a few years previously a supposedly small batch of leaflets had been printed and stuffed through letterboxes showing the wrong phone number... our number!)

Stupidly we perservered with keeping our landline number, instead of doing the sensible thing and requesting a re-number - a mistake that won't be made again!

Re: Re-numbering a landline still possible with Plusnet?

198kHz — Sun, 13 Mar 2022 15:52:26 GMT

@Jorvik

Yes, there was a similar case to yours not long ago, where a member of the PN Help Team posted a reply and it got sorted.

One of them will no doubt be along shortly to assist.

Re: Re-numbering a landline still possible with Plusnet?

Jorvik — Mon, 14 Mar 2022 12:47:26 GMT

Thanks. I should probably clarify - we haven't yet taken out the new service, as we haven't actually moved yet! However I'd just like to know that we will be able to nip an admittedly highly-unlikely problem in the bud, should it strike again!

(Like most people, we make much less use of our landline these days - but nonetheless I do still like to have one.)

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Re: Re-numbering a landline still possible with Plusnet?

LaurenB — Mon, 14 Mar 2022 12:00:38 GMT

Hiya @Jorvik, thanks for getting in touch. Just to confirm, re-numbering a line is still possible

Should you need any support when it comes to it, just let us know and we are happy to help!