topic Re: Bad customer service in Home Phone

Bad customer service

Al4 — Wed, 02 Mar 2022 16:56:24 GMT

I have an error message Order in Progress which is stopping me upgrading my account it’s been there for 8 weeks I have tabled a complaint and have spoken to yourselves 4weeks ago but it’s still there and costing me money

Re: Bad customer service

Gandalf — Wed, 02 Mar 2022 19:46:01 GMT

Hi @Al4

I'm really sorry to see this.

I've looked into this for you and the error is due to your contract renewal going through and due to take effect on 08.03.22.

Regarding your complaint, I can see that one of my colleagues from our complaints team has been trying to make contact. You can get back to him by replying to the ticket logged on your account Here or calling the number he's given.

Re: Bad customer service

Al4 — Wed, 02 Mar 2022 23:28:42 GMT

So I cannot make any alterations to my account for the last 2months appalling!

please do not call my mobile I do not get a signal at home RING MY LANDLINE and allow me to reply to your incessant emails

Re: Bad customer service

SammyM — Thu, 03 Mar 2022 08:28:38 GMT

I am really sorry @Al4, I have updated the ticket requesting a call on your landline.

You can reply to the ticket as my colleague provided a link by signing into your account online and adding an update.

Your case handler will be in touch as soon as they are back on shift.