topic "phone order in progress" preventing renewal in Home Phone

"phone order in progress" preventing renewal

NeilW1 — Sun, 20 Feb 2022 13:03:48 GMT

My Account is showing "An error has occurred. You cannot make any changes to your account while there is a phone order in progress."

Please can this be resolved as I am not aware of any outstanding orders and I would love to get started on my renewal.

Many thanks

Neil

Re: "phone order in progress" preventing renewal

Baldrick1 — Sun, 20 Feb 2022 13:06:46 GMT

@NeilW1

Don't fight it. Ring the Customer Options Team on 0800 013 2632. There's rarely much of a delay on this line.

Re: "phone order in progress" preventing renewal

SammyM — Mon, 21 Feb 2022 16:05:35 GMT

Hiya @NeilW1,

I'm really sorry to hear you are having an issue re-contracting through your online account, I have fixed this for you and you should be able to take a new deal online.

Please get back to me if you have any further problems.

Re: "phone order in progress" preventing renewal

NeilW1 — Wed, 23 Feb 2022 17:51:41 GMT

I know, I just wasn't able to call today - when I have in the past thy have been super helpful 🙂

Re: "phone order in progress" preventing renewal

NeilW1 — Wed, 23 Feb 2022 17:52:31 GMT

Thank you, all fixed 🙂

Re: "phone order in progress" preventing renewal

adamwalker — Thu, 24 Feb 2022 11:11:06 GMT

Thanks a lot for letting us know Neil and please shout up if there's anything else we can help with.