topic Re: No landline for two weeks in Home Phone

No landline for two weeks

stk2008stk — Mon, 14 Feb 2022 15:15:29 GMT

I have checked every thing my end EG

cables,tested phone at a different address and it works but I currently get no dial tone nor can any one ring in.

It has been like this for about two weeks now.

Thanks

Re: No landline for two weeks

BrightonRock — Mon, 14 Feb 2022 17:41:53 GMT

Welcome to the Forum @stk2008stk

The thing is that PlusNet don't monitor connections so they don't know that you have a problem with your phone. It looks as if you have tried running through the troubleshooting at https://www.plus.net/help/phone/phone-line-troubleshooting/

If so, and if you have a mobile, report a problem https://www.plus.net/help/report-a-problem/phone/

Re: No landline for two weeks

adamwalker — Tue, 15 Feb 2022 10:18:37 GMT

Hi there and I'm really sorry about the issue with your line at the moment, I've just been taking a look into it and as you've tried what you can and that line tests don't flag up any obvious causes it would be best for us to arrange an engineer visit as the next step. Please have a look at the ticket I've opened on your account here: https://www.plus.net/wizard/?p=view_question&id=222015649 If you can drop us a reply back on here when you've responded to it and I'll get it booked in for you.

Re: No landline for two weeks

stk2008stk — Tue, 15 Feb 2022 12:25:06 GMT

Thanks for all the help I have replied to adamwalkers post.

Thanks all appriciate it

Re: No landline for two weeks

adamwalker — Tue, 15 Feb 2022 15:40:41 GMT

No problem! I've just made the booking for you and have replied back to the ticket to confirm the details.

All the best and I hope the engineer can get it fixed quickly for you.