topic Re: Caller ID not working in Home Phone

Caller ID not working

pinniped — Wed, 02 Feb 2022 17:59:30 GMT

Hello,

Since moving house (same phone handset) my caller ID isn't working.

As per other posts I dialled #234# and the message said the service was not activated (I checked it's active in my control panel) so it looks like it may not be activated on the Plusnet end.

Would a Plusnet team member be able to look into this for me please?

Cheers!

Re: Caller ID not working

LaurenB — Thu, 03 Feb 2022 11:44:28 GMT

Hiya @pinniped, thanks for getting in touch. I'm really sorry that your caller display isn't working since moving house and I will get this sorted for you.

It looks like though active on the account, the service wasn't live on the back end system and so have now placed an order to add this for you. Please just allow up to 24 hours for this to complete.

Please let me know if there is anything further I can assist with?

Re: Caller ID not working

pinniped — Sat, 05 Feb 2022 10:58:06 GMT

Sorted, thanks for your help.

Re: Caller ID not working

adam945 — Sat, 05 Feb 2022 18:25:09 GMT

Great stuff @pinniped

Thanks a lot for letting us know. Do feel free to reach out if you need any further support at all.