topic Re: Help - Storm damage in Home Phone

Help - Storm damage

Ennylwen — Thu, 03 Feb 2022 01:19:51 GMT

I have no landline or mobile phone line due to recent storms. How can I report a fault on my landline without access to a phone line? An email address to engineer would be useful.

Re: Help - Storm damage

jab1 — Thu, 03 Feb 2022 08:33:41 GMT

@Ennylwen Difficult, I agree, but now you have posted on here, I would hope one of the Help Team will pick this up. How have you posted this, with no land-line or mobile?

Which engineer do you hope to contact by email?

Re: Help - Storm damage

Ennylwen — Thu, 03 Feb 2022 09:55:07 GMT

Thanks for your reply. I have WiFi but no dial tone on my landline and the mobile mast has been down since Saturday. So I am able to email and WhatsApp but neither is any good in this situation. As you say, maybe an engineer will pick up on here. Fingers crossed!

Re: Help - Storm damage

Baldrick1 — Thu, 03 Feb 2022 09:59:19 GMT

@Ennylwen

You obviously have access to t’internet to post here so report it at https://faults.plus.net.

Re: Help - Storm damage

Ennylwen — Thu, 03 Feb 2022 10:07:11 GMT

Thanks for your reply. My broadband is fine. It’s the phone line that has no dial tone. All handsets are cordless so just ordered a corded phone in case it’s my handsets that are the problem. On fttp. Don’t know if that makes a difference.

Re: Help - Storm damage

Ennylwen — Thu, 03 Feb 2022 10:12:04 GMT

I’ve reported the problem via the address you gave me. Thanks.

Re: Help - Storm damage

RobPN — Thu, 03 Feb 2022 10:26:12 GMT

@Ennylwen

Presumably you don't have WiFi calling available on your mobile phone?

That may need enabling manually in the phones settings, but is also handset and provider dependent. The main providers support it but I don't think PN Mobile does (if they happen to be who you use).

Re: Help - Storm damage

adam945 — Thu, 03 Feb 2022 16:26:55 GMT

Thanks for getting in touch @Ennylwen and I'm really sorry for the issues you're having with your landline phone. I can see that our system has raised this with our suppliers, and we're hoping to have it resolved by 07/02/2022.

Re: Help - Storm damage

Ennylwen — Thu, 03 Feb 2022 18:14:35 GMT

Thanks. I reset my phone (I forgot to do it after changing provider!) so now I can make calls. Still got a dead line but at least I’ve managed to report it now.

thanks everyone who replied.

Re: Help - Storm damage

adam945 — Fri, 04 Feb 2022 10:50:41 GMT

No problem @Ennylwen

Give us a shout if you're still having issues beyond the 7th and we'll be happy to take a look.

Re: Help - Storm damage

Ennylwen — Mon, 07 Feb 2022 12:36:23 GMT

The line seems active but I have a 2 tone dial tone when I pick up. How do I get rid of this? Is it a message? I have an answerphone on my handset which usually kicks in but obviously not when the line was down. If this is a message how do I retrieve it?

Re: Help - Storm damage

RealAleMadrid — Mon, 07 Feb 2022 12:50:44 GMT

@Ennylwen Dial 1571

Re: Help - Storm damage

Ennylwen — Tue, 08 Feb 2022 11:07:36 GMT

Thanks