topic Phone line checker - how do I use it in Home Phone

Phone line checker - how do I use it

daviessheila — Thu, 27 Jan 2022 14:22:47 GMT

I want to run a phone line checker but can't find a link to it. Does anuone have a link I can use or at least tell me where to find it. Many Thanks

Re: Phone line checker - how do I use it

jab1 — Thu, 27 Jan 2022 14:35:16 GMT

Here you go, @daviessheila : https://www.plus.net/help/phone/

Re: Phone line checker - how do I use it

daviessheila — Thu, 27 Jan 2022 14:46:09 GMT

Hi Jab 1.

Thanks for the info. Unfortunately this only allows for a check by texting your number to plusnet. There used to be a link that would allow you to do a check direct from your PC. That's the link I'm looking for. It may be that Plusnet have stopped this service but it was very useful. thanks again

Re: Phone line checker - how do I use it

Baldrick1 — Thu, 27 Jan 2022 15:00:07 GMT

Original reply deleted I assume you are looking for the old useful phone test service. I hadn’t realised it’s disappeared.

Re: Phone line checker - how do I use it

jab1 — Thu, 27 Jan 2022 14:51:21 GMT

@daviessheila I understand PN have changed a lot of the 'Help' options, but as I'm no longer a customer, I can't really check. I suggest you follow the current link.

Re: Phone line checker - how do I use it

daviessheila — Thu, 27 Jan 2022 17:19:41 GMT

Thanks baldrick 1 and Jab 1 Many Thanks for your replies but Jab 1 I think you are correct in saying that PN have removed that option. Shame as it was free and easy to use. Now you have to use your mobile to text them or to phone them. Backward step imo.

Thanks again

Re: Phone line checker - how do I use it

Gandalf — Thu, 27 Jan 2022 20:12:19 GMT

Hi @daviessheila, thanks for your post and welcome to our Community Forums.

I've just had a look and it looks like we've taken the link to the phone line tester away from the troubleshooting guide to to encourage folk to use our new & fancy text bot as the replacement.

However, I've done some digging and found the direct link here: https://www.plus.net/my-account/tools/phone-troubleshooter/ which looks to work still. Could you give it a go and let me know if it does?

If it does work, for how long, I'm not sure but digital wizard @JonoH may know of its future plans. On a separate note, can we change his job title to "Digital Wizard"? Yes, we can. Disclaimer: we probably can't.

Cheers

Re: Phone line checker - how do I use it

daviessheila — Fri, 28 Jan 2022 22:23:00 GMT

Hi Gandalf

Many Thanks. That worked a treat.

Re: Phone line checker - how do I use it

Townman — Sat, 29 Jan 2022 21:55:14 GMT

@Gandalf wrote:

... to encourage folk to use our new & fancy text bot as the replacement.

However, I've done some digging and found the direct link here: https://www.plus.net/my-account/tools/phone-troubleshooter/ which looks to work still. Could you give it a go and let me know if it does?

Which is terribly presumptuous that all users have a mobile phone by which to send a text message. This new and fancy approach is not inclusive, it just makes somethings much more complex! The user portal web interface needs updating to use the interface to the new and fancy text bot!

It is worth noting that the good old method available to all linked to above requires that the user is already logged into the portal because the "you need to be logged into do this and redirection after login" is still broken. I though that was on the Digital Wizard's list... ?

All that said, thank you for the link - I need to go update my references to the telephone test service!

Moderator's note by Dick (Strat): Typo corrected.

Re: Phone line checker - how do I use it

jgb — Sat, 29 Jan 2022 16:04:27 GMT

Maybe Plusnet switched to this method as the old one seemed to sometimes give a "no fault found" conclusion even when there was one which was actually reported to Plusnet but without the customers knowledge. I seem to recall several posts on these forums in this regard.

I agree that this new method seems to involve amore complex procedure than the old one and, as has been said, assumes the availability of a mobile phone to report to Plusnet. Why not include a reporting link in the bot for customers to use?