topic Call Protect enabled but 1572 not working in Home Phone

Call Protect enabled but 1572 not working

Maria123 — Fri, 07 Jan 2022 19:58:23 GMT

Like others, this is showing in my list of services as enabled but the phone is saying

this service cannot be connected.

The uptick in the number of stupid robo-dialers I have received since Christmas is just insane. Even in the middle of the night!

I have previously complained to the telephonists about this, but it was never resolved and even so the calls seemed to stop on their own. Back with a vengeance now!

Re: Call Protect enabled but 1572 not working

TheMightyAJ — Sat, 08 Jan 2022 13:17:43 GMT

Hi @Maria123,

I'm really sorry to hear that you've been having issues with the service. I can see that it's listed on the account, so what I'm going to do is remove it (which will take up to 24 hours to complete) and then add it back onto the account (which will take another 24 hours to complete). Once this has been done I'll check back in with you to see if it's done the trick, but if you have any additional queries in the meantime then please don't hesitate to get back in touch and we'll be happy to assist.

Re: Call Protect enabled but 1572 not working

Maria123 — Sat, 08 Jan 2022 13:34:52 GMT

Thanks.

I think that is what happened last time, but I didn't follow it up because the seemed to reduce quite a bit.

I think BT previously said the service is set up, but I still get the 'beep beep beep, this service cannot be connected'

Re: Call Protect enabled but 1572 not working

TheMightyAJ — Sat, 08 Jan 2022 16:30:59 GMT

Thanks for letting us know this. I've already begun this process, so hopefully it will do the trick, but if not then there's other options we can look into. This is typically the most successful method of sorting this type of fault out, which is the reason we're trying this first, just in case you were wondering

Re: Call Protect enabled but 1572 not working

Maria123 — Mon, 10 Jan 2022 12:14:47 GMT

Thanks, seems to be working now.

Think I may fill 100 spam phone numbers quite quickly, though hopefully they aren't clever enough to change their numbers every time.

Re: Call Protect enabled but 1572 not working

RealAleMadrid — Mon, 10 Jan 2022 12:55:49 GMT

@Maria123 Unfortunately that is exactly what the Spammers do so Call Protect is more or less useless. The only way to stop them is with a call blocking phone that requires a response from the caller before it rings your phone. Known numbers can be listed to come through normally.

Re: Call Protect enabled but 1572 not working

TheMightyAJ — Mon, 10 Jan 2022 15:41:46 GMT

I'm glad to hear that's done the trick @Maria123

Spam callers are horribly persistent so if you do have any future issues with them, it may be worth giving @RealAleMadrid's suggestion a go, though regrettably we're unable to supply call blocking phones ourselves.