topic No dial tone in Home Phone

No dial tone

osman — Tue, 04 Jan 2022 20:36:20 GMT

I have no dial tone. Broadband works fine. I hardy use my landline, but today I made a call and left the number for a return call, which was very important, it rang once, then it went dead. I called my number from a mobile, it rang ONCE only then it is dead again, so I cannot get incoming calls either.

Re: No dial tone

Townman — Tue, 04 Jan 2022 22:46:18 GMT

If you have no dial tone but internet is still limping along, then you are likely to have a dis leg fault - one side of the copper pair is disconnected.

You can use the phone fault link below to raise a phone service fault report.

Re: No dial tone

LaurenB — Wed, 05 Jan 2022 09:24:39 GMT

Hiya @osman, thanks for getting in touch. I am sorry for the issues being experienced with your service.

I have tested the line and this hasn't detected any faults, so we will need to look at sending an engineer.

if not already done so, I would advise to complete our troubleshooting here: https://www.plus.net/help/phone/phone-line-troubleshooting/ and if the issue persists, just get back to us on the ticket I've created here: https://www.plus.net/wizard/?p=view_question&id=220846997

If you give us a nudge on here once you have replied, we will pick that up for you.

Re: No dial tone

osman — Wed, 05 Jan 2022 13:59:31 GMT

Hi Lauren

I went through the troubleshooting process and came to the conclusion that the fault was in the handset. I got a new one and the tone is back. So for the time being everthing seems OK, no need for engineer. Thanks for the hints.

Regards

Re: No dial tone

Gandalf — Wed, 05 Jan 2022 17:05:09 GMT

Thanks for getting back to us @osman

I'm glad to see that your new handset's working fine now.

Let us know if you have further issues or there's anything else you'd need help with.