topic 1571 yet again. in Home Phone

1571 yet again.

Djay — Fri, 31 Dec 2021 17:04:34 GMT

I want 1571 voicemail disabled but it is not ticked as one of my Call features. Can you deactivate it as I do not require it and never signed up for it. Thanks

Re: 1571 yet again.

RichardB — Fri, 31 Dec 2021 19:21:09 GMT

Hi
You can disable 1571 in the member centre.
https://community.plus.net/t5/Home-Phone/How-to-turn-OFF-1571/m-p/1223182#M18961
Try ticking and applying Voicemail, leave it 24 hours, then untick it.
Wait 24 hours and test.
Regards
Richard

Re: 1571 yet again.

Djay — Fri, 31 Dec 2021 20:26:30 GMT

Many thanks but, if it was that simple why did this happen ?

https://community.plus.net/t5/Home-Phone/disable-1571/td-p/1848236

Plus of course I would have no way of testing it.

I prefer to wait and get a member of Plusnet to permanent disable a facility that I neither asked for nor want.

Re: 1571 yet again.

adam945 — Sun, 02 Jan 2022 09:39:50 GMT

Please accept our apologies for the inconvenience caused here @Djay

I've now placed the order to remove 1571 from your line, which should complete in a few hours, and will not be re-added unless you do so via your Member Centre.

Re: 1571 yet again.

Djay — Tue, 04 Jan 2022 18:57:53 GMT

Adam

Many thanks for your help.

Problem solved

DJay

Re: 1571 yet again.

adam945 — Wed, 05 Jan 2022 10:10:01 GMT

Great stuff @Djay, thanks a lot for letting me know. Please feel free to reach out if you have any further issues at all.