topic Re: Voicemail removed in error in Home Phone

Voicemail removed in error

Chris_E — Tue, 09 Nov 2021 21:33:10 GMT

At the weekend I tried to add Call Protect to my landline.

After I ticked the box I received an email stating that Voicemail would be removed from the line. The following day a confirmation email arrived to say that this was removed. Today two people rang while I was out but were unable to leave messages.

I have no idea why this happened. When I look in my home phone control panel Voicemail is ticked and marked as active.

When I tried to access my voicemails the system said that it was unavailable and gave me the option to set it up. However, it stated that I was going to be charged £3.90 per month for it!!

Chris.

Re: Voicemail removed in error

LaurenB — Wed, 10 Nov 2021 09:24:35 GMT

Hiya @Chris_E, thanks for getting in touch. I am really sorry for the issues faced when trying to amend your call features and the confusion caused by this.

It looks like the service is just no longer active on the back end systems, so have have now added this back on for you. Please just allow up to 24 hours for this to complete.

Can you please just have a check of the call features showing in your account and ensure that all the ones you want added are there? If you have any further concerns or queries, please just get back to me so I can assist further.

Re: Voicemail removed in error

Chris_E — Wed, 10 Nov 2021 21:47:52 GMT

Hi @LaurenB thanks for responding.

It seems that you jave sorted it out - my voicemails are working again. Thank you,

Chris.

Re: Voicemail removed in error

adam945 — Thu, 11 Nov 2021 10:59:47 GMT

Great stuff @Chris_E thank you for letting us know.

Please feel free to reach out if you need any further assistance at all.