topic Re: 1571 in Home Phone

1571

shoegal — Sat, 06 Nov 2021 16:11:57 GMT

Answerphone service is included in our package & is showing as switched on in the account, when 1571 dialled it says the service is not active. Can this be corrected? Thanks

Re: 1571

kennethmcleod — Sun, 07 Nov 2021 17:49:52 GMT

hi im new here so i hope i posted in the right place.

anyway i got a problem with 1571 its activated on my account but its not working it says 1571 not activated etc, can this be sorted, definaly not my phone first thing i checked.

Re: 1571

BD — Mon, 08 Nov 2021 11:44:09 GMT

Hi @shoegal, thanks for getting in touch and I'm sorry to hear your voicemail doesn't look to be working currently. If you could please drop me the username for your account over private message then when can look into this further for you from this side.

Re: 1571

BD — Mon, 08 Nov 2021 11:55:29 GMT

Hi @kennethmcleod, thanks for getting in touch and I'm sorry to hear you're voicemail doesn't look to be active currently. I've placed an order to correct this for your and the voicemail should be active by this time tomorrow for you. Let us know if issues look to persist there after.