topic Re: 1571 in Home Phone

1571

262arhvr — Mon, 25 Oct 2021 22:06:49 GMT

1571 worked fine for years. Then I turned it off temporarily and now I'm trying to turn it back on again. The call features page seems to permanently state that I have an order in progress, awaiting activation. Any ideas what to do now?

Re: 1571

198kHz — Mon, 25 Oct 2021 22:11:35 GMT

Welcome to the forum. 🙂

@262arhvr wrote:

The call features page seems to permanently state that I have an order in progress, awaiting activation.

It's just one of the Plusnet system's little quirks. 😉

One of the Help Team will be along shortly to give it a kick and get you sorted.

Re: 1571

adam945 — Tue, 26 Oct 2021 08:13:55 GMT

Sorry about that @262arhvr

I've just manually placed the orders to enable your Plusnet Call Protect features, should be sorted within the next 4 hours.

Re: 1571

RealAleMadrid — Tue, 26 Oct 2021 10:52:30 GMT

@adam945 The Op was trying to re-enable 1571 Voicemail not Call Protect (1572)

Re: 1571

262arhvr — Tue, 26 Oct 2021 12:58:35 GMT

The problem was with the 1571 feature, not call protect

Re: 1571

adam945 — Tue, 26 Oct 2021 15:04:21 GMT

Apologies @262arhvr

I'd just missed the 1571 part out of my response. When checking out the account this morning, I noted that Plusnet Call Protect was awaiting activation, which is why I had mentioned it. I sorted that, and placed an order to enable 1571 too.

Just checked it now and the order is complete, it should now be working for you.

Apologies for the miscommunication there