topic Re: 1571 no longer works for me in Home Phone

1571 no longer works for me

temp — Mon, 11 Oct 2021 16:07:04 GMT

It worked fine for years. Then I turned it off temporarily (nuisance caller) and now I'm trying to turn it back on again. The call features page seems to permanently state that I have an order in progress, awaiting activation. Any ideas what to do now?

Re: 1571 no longer works for me

198kHz — Mon, 11 Oct 2021 20:40:24 GMT

@temp wrote:

The call features page seems to permanently state that I have an order in progress, awaiting activation.

Unfortunately an all too common problem on PN's system.

Sometime tomorrow a member of the Help Team should see your post and address the issue. 🤞🏼

Re: 1571 no longer works for me

temp — Mon, 11 Oct 2021 20:44:36 GMT

Great, thanks!

Re: 1571 no longer works for me

BD — Tue, 12 Oct 2021 17:02:02 GMT

Hi @temp, thanks for getting in touch and I'm sorry to hear you're having toruble with your call features as of recent. I've got this corrected on your acocunt so you should be able to make changes again moving forwards and your previous call features should be again working by this time tomorrow at the latest for you.

Re: 1571 no longer works for me

temp — Tue, 12 Oct 2021 17:11:16 GMT

Thank you, BD! I'll get back to you.

Re: 1571 no longer works for me

adam945 — Wed, 13 Oct 2021 10:00:09 GMT

Hello @temp

I've just reviewed the account and there had been a slight issue which has now been rectified. You'll have the Voicemail 1571 service on the line by the end of the day.

Re: 1571 no longer works for me

temp — Wed, 13 Oct 2021 10:23:43 GMT

ok thanks! I'll let you know.

Re: 1571 no longer works for me

temp — Wed, 13 Oct 2021 15:19:52 GMT

1571 was working briefly today but now it's gone again.

It might be because I tried to add call barring. Now my call features page is saying 'awaiting activation' again.

Re: 1571 no longer works for me

BD — Wed, 13 Oct 2021 18:18:52 GMT

Hi @temp, thanks for getting back in touch and I'm sorry to hear you're seeing the stuck call feature again. I've got this removed for you and put through the changes to get your call features active. I beleive it was adding the call barring to your account which was behind the stuck change as it's a call feature we no longer look to offer as this was replaced by our Plusnet Call Protect. Let us know how it's looking come this time tomorrow and if everything is looking to be set up your side fine.

Re: 1571 no longer works for me

temp — Thu, 14 Oct 2021 08:19:57 GMT

It appears to be working now. Thank you!

Re: 1571 no longer works for me

adam945 — Thu, 14 Oct 2021 11:23:29 GMT

Great stuff @temp

Thanks a lot for letting us know.

Re: 1571 no longer works for me

Anoush — Thu, 14 Oct 2021 23:38:36 GMT

Plusnet Call Protect actually came before Call Barring and we do still offer both services. Instructions on how to use Call Barring has been moved from the call features article to the nuisance call one Here which may have been the cause of the confusion whether we still offer it.

Just thought it’s worth clarifying this.