topic Re: Viewing calls made in current month, billed and unbilled; a problem in Home Phone

Viewing calls made in current month, billed and unbilled; a problem

Luzern — Sun, 03 Oct 2021 10:22:43 GMT

In the last week I made a long call, which now I need the time and duration of, Selection of Billed Calls shewed nothing, but the Unbilled list was unreachable because the screen darkened and I could get no further, Is this another PN system fault to be fixed some year?

Lastly as the call was to an 0800 number, would it have even been recorded at all?

Re: Viewing calls made in current month, billed and unbilled; a problem

jab1 — Sun, 03 Oct 2021 10:29:33 GMT

@Luzern Can't comment on you first paragraph, as it is a while since I ever looked at that page - and I couldn't even if I wanted to, but 0800 numbers (IIRC) are not listed, as there is no charge for them.

Re: Viewing calls made in current month, billed and unbilled; a problem

198kHz — Sun, 03 Oct 2021 10:47:11 GMT

Confirmed - 0800 calls are not listed.

Re: Viewing calls made in current month, billed and unbilled; a problem

Luzern — Sun, 03 Oct 2021 12:54:48 GMT

@jab1 wrote:

@Luzern Can't comment on you first paragraph, as it is a while since I ever looked at that page - and I couldn't even if I wanted to, but 0800 numbers (IIRC) are not listed, as there is no charge for them.

I thought that might be the case, but as any number called can be essential for tracing details of time and duration, the logic of not listing 0800 numbers because they're free is severely defective.

Staff reps for note @Gandalf

Re: Viewing calls made in current month, billed and unbilled; a problem

jab1 — Sun, 03 Oct 2021 13:02:51 GMT

@Luzern I don't think BT even pass that data back, so it would be very hard to produce it on your records.

Re: Viewing calls made in current month, billed and unbilled; a problem

198kHz — Sun, 03 Oct 2021 14:41:31 GMT

From Ofcom document

CONSOLIDATED VERSION OF GENERAL CONDITIONS
AS AT 22 SEPTEMBER 2014 (including annotations)

http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/GENERAL_CONDITIONS_22Sept2014.pdf

12.4 The Communications Provider shall ensure that calls which are made
from a Subscriber’s telephone which are free of charge to that
Subscriber, including calls to helplines, shall not be identified in the
Subscriber’s itemised bill

This seems to be designed to protect vulnerable people in a household if they make a call to, say, Childline.

Discussed here - https://community.plus.net/t5/Home-Phone/0800-numbers-in-Itemised-Bill/td-p/960140

but seemingly without a resolution.