topic Re: Call divert set up in Home Phone

Call divert set up

laycockmotors — Wed, 15 Sep 2021 10:02:35 GMT

We have added call divert onto our package but when I go to set it up it says that this is not available. I have tried setting it up with *61*number#. Can anyone help?

Re: Call divert set up

198kHz — Wed, 15 Sep 2021 11:02:19 GMT

@laycockmotors Welcome to the forum. 🙂

I believe it can take a few hours (24 maybe?) to kick in.

When did you add the package, and have you had a confirmatory email?

Re: Call divert set up

laycockmotors — Wed, 15 Sep 2021 11:06:41 GMT

I activated it on the 10th. Had no confirmation email but it is showing on my account. Maybe I need to ring them and see whats happening. Thanks

Re: Call divert set up

198kHz — Wed, 15 Sep 2021 11:15:40 GMT

OK. Answering times can be variable. Meanwhile one of the Plusnet Help Team may spot this topic and respond.

Re: Call divert set up

adam945 — Wed, 15 Sep 2021 13:50:46 GMT

Hello @laycockmotors

Thanks a lot for reaching out and I'm sorry to see that our automated system did not place the orders to enable call divert on the line. Looks like this has now been resolved over the phone and this should be enabled before the end of the day.

Feel free to reach out again tomorrow if you're still having problems with this.

Re: Call divert set up

Borderboy — Thu, 16 Sep 2021 15:54:39 GMT

Hi, a little challenge to Plusnet technical

I had call divert set up when I came back to Plusnet a month or so ago. I tried to set up call divert last Tuesday 14 Sept before going on holiday. After dialling the appropriate codes I got the message "Service not available"

I am now on the island of Crete and I still want to use call divert! My friend has access and has already tried only to get the same message

I have texted Plusnet as directed but so far no success, so I going to text again as directed

Can any community members help as well?

Re: Call divert set up

BD — Thu, 16 Sep 2021 18:52:47 GMT

Hi @Borderboy, thanks for getting in touch and I'm sorry to hear you're having issues when trying to set up call divert recently. I've looked into your account and have updated a ticket on there with steps we'd like to try moving forwards which may resolve this If you could please reply back to the ticket here and after doing so feel free to give us a nudge on here and we'll happily look to progress this further.

Just to make sure, I've included the steps on how to set up call divert your side as to make sure the steps you're putting in your side is correct.
Let us know how it goes and when you've commented on the ticket.

Re: Call divert set up

Borderboy — Thu, 16 Sep 2021 19:47:56 GMT

Hi Ben, thanks for looking into this problem

Please confirm that you uninstalled and reinstalled my call divert feature, as soon as you have done that I'll get my friend to activate call divert on my home phone for the remainder of the time I am away and also confirm with you that it working correctly

Re: Call divert set up

LaurenB — Fri, 17 Sep 2021 10:06:49 GMT

Hiya @Borderboy, can you please add a reply on the ticket Ben created here: https://www.plus.net/wizard/?p=view_question&id=218003730 just confirming you're happy for us to remove and re-add the service and once done, we can get that picked up and actioned for you.

Re: Call divert set up

Borderboy — Fri, 17 Sep 2021 12:40:40 GMT

Hi,

I have now added to the ticket Ben has created

Please let me know when actions have been completed

Thanks

Re: Call divert set up

adam945 — Fri, 17 Sep 2021 16:53:54 GMT

Great stuff @Borderboy

I've just placed the order to get it removed from the line, once it's complete, a member of our team will be putting it back on, I hope this sorts things out for you.