topic Re: New number allocated in Home Phone

New number allocated

upmyway — Thu, 16 Sep 2021 07:43:17 GMT

Hello there, I've helped my Aunt transfer to PlusNet phone and broadband last night. I've an email this morning that says she will get a new number....how do I get for her to keep her existing one? Best regards.

Re: New number allocated

Baldrick1 — Thu, 16 Sep 2021 11:09:16 GMT

@upmyway

That has to be set up when you sign up. It is not always possible unless the number was originally issued by BT.

Unless a Plusnet staffer comes along you need to ring in. In all likelihood the existing order will have to be cancelled and the process started again from scratch.

Re: New number allocated

adam945 — Thu, 16 Sep 2021 14:28:16 GMT

Hi @upmyway

Thanks a lot for reaching out and I'm sorry to hear this. Please send me a PM with the username that's been created, along with the number that she's hoping to keep and I'll get this sorted.