topic Sales calls in Home Phone

Sales calls

Emily137 — Fri, 10 Sep 2021 15:28:13 GMT

So I moved house and Plusnet installed a new line in the property.

I have no use for a landline phone as I use my mobile whether I’m in or out, but my mother said it was expensive for her to call my mobile, so I bought a phone and gave the number to her.

I have never even written the number down other than on the side of her phone, it has never been entered online, it has never been provided to anyone but her.

Why am I getting sales calls all the damn time? Have I agreed in the terms and conditions for my number to be sold or otherwise distributed? I’m furious, I would switch the phone off but in case of emergency I need to know if my mother is trying to call, am I wasting my time asking Plusnet how this is the case or will I actually get answers?

Re: Sales calls

MisterW — Fri, 10 Sep 2021 15:36:45 GMT

Numbers,get reused these days, so if you were allocated a new landline number,it could wel have beenl usedby someone else previously

Re: Sales calls

jab1 — Fri, 10 Sep 2021 15:50:38 GMT

@Emily137 Following from @MisterW 's comments - are these 'sales' calls automated or 'live' people?

If only your mother is likely to ring on the landline, my experience suggests that if you ignore the other numbers, eventually they will reduce dramatically over a shortish time - or even cease. I used to get a large volume of such calls, but I now get maybe one or two a month, if that.

Re: Sales calls

Emily137 — Fri, 10 Sep 2021 16:55:16 GMT

Thanks for your response, my phone doesn’t have a display, I went for a basic one on the basis I didn’t need caller ID as only my mother would be calling it, they are live calls yes, thank you for the advice, I suppose I’ll live with it or go out and buy a new phone, just wish I new about the recycling of numbers beforehand.

Re: Sales calls

Emily137 — Fri, 10 Sep 2021 16:59:34 GMT

Thanks for the reply, I just wish I knew this fact sooner! I’d have bought a phone with a display so I could see who was calling.

Re: Sales calls

Emily137 — Fri, 10 Sep 2021 17:03:00 GMT

One more question if I may, I asked the last caller where he got this number and he said it’s in the business directory, does this mean my number was formerly associated with a business and this is what’s causing these kinds of calls? If that’s the case can I ask to change my number?

Re: Sales calls

jab1 — Fri, 10 Sep 2021 17:09:32 GMT

You could ask for a change of number, but as the 'new' one would also probably be recycled, there is no guarantee you wouldn't have the same problem. In my opinion, a phone with caller display would be an easier solution.

Re: Sales calls

198kHz — Fri, 10 Sep 2021 17:13:23 GMT

@Emily137 wrote:
can I ask to change my number?

You can, but unless you can show that you're being specifically targeted by 'malicious' calls and get the law involved, it's going to cost around £35 last time I saw a figure quoted.

As @jab1 says, you'll quite possibly get another ex-business number.

Re: Sales calls

mrmitch85 — Fri, 10 Sep 2021 18:22:36 GMT

You might want to activate the free caller protect service from Plusnet (1572).

I believe you can turn on Do not disturb mode and then just add your mother's (and anyone else you'd like to be able to call you) number as a VIP number.

Re: Sales calls

198kHz — Fri, 10 Sep 2021 18:52:24 GMT

@mrmitch85 Yes, it looks like that's the case. 🙂

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