topic ? Faulty line in Home Phone

? Faulty line

PaulaT2 — Fri, 10 Sep 2021 13:35:59 GMT

My land line w/o t accept in coming calls and there's no dialling tone. Phone will ring it's partner and vice versa. A y ideas most appreciated.

Re: ? Faulty line

mrmitch85 — Fri, 10 Sep 2021 18:25:41 GMT

Get a known working, corded telephone, and connect it to the test socket on your BT master socket. (you'll need to remove the 2 front screws to do this).

If there is still no dialtone, you'll need to report the fault to Plusnet who will arrange for Openreach to fix the line fault.

Re: ? Faulty line

Gandalf — Sun, 12 Sep 2021 20:34:21 GMT

Hi @PaulaT2

I'm sorry to see your phone doesn't work. I've tested your line today and the tests are showing a fault on the line, so I've reported this to our suppliers and we've been given an estimated response time of by 15/09/21 23:59:59 for an engineer to go out and investigate further. We'll provide an update Here as soon as we know more.