topic Re: Damaged phone line in Home Phone

Damaged phone line

Mrstauf — Wed, 08 Sep 2021 20:48:54 GMT

Just wondering who to contact to repair a damaged phone line? Plusnet, openreach or can I use independent company?

long story short, we are having some building work done, builder removed phone socket, then plaster came along and boarded over the cable! So I now need a new cable running from junction box on roof to the inside of the house

any advice appreciated

thanks

Re: Damaged phone line

jab1 — Wed, 08 Sep 2021 20:52:37 GMT

@Mrstauf You will have to go via Plusnet.

Re: Damaged phone line

Mustrum — Wed, 08 Sep 2021 21:02:30 GMT

Just to add to @jab1 's post - you "should" go via Plusnet - but if you know a good independent chap it may be worth considering.

Re: Damaged phone line

198kHz — Wed, 08 Sep 2021 21:06:35 GMT

@jab1

Not necessarily - Plusnet will pass to "their supplier" aka Openreach to do the work, and charge handsomely.

In most areas there are ads in the local press and freebie mags from people (often ex BT) who will do the job for probably less than half the price. It's a pretty basic task, and Openreach will be none the wiser, and unlikely to care anyway.

Re: Damaged phone line

jab1 — Thu, 09 Sep 2021 06:07:22 GMT

@Mustrum , @198kHz Thanks for your more knowledgable replies. I really must stop posting answers when my brain is on other thoughts, late at night 😉 . I was quoting the 'official' line though.😀

Re: Damaged phone line

Gel — Thu, 09 Sep 2021 06:22:48 GMT

https://www.local-telephone-broadband-engineers.co.uk/

Re: Damaged phone line

adam945 — Fri, 10 Sep 2021 09:05:49 GMT

Thanks a lot for your time on the phone today @Mrstauf

Following our call, I've just created an open fault Ticket on the account which we'd need you to respond to. Give me a nudge once you've responded to it and I'll be happy to follow up.

You can view the open Ticket here.