topic Re: Check phone line in Home Phone

Check phone line

CarolineRiley — Mon, 19 Jul 2021 09:57:26 GMT

I have an error message on my landline (Cordless phone) which says "Check phone line".

There is no dial tone and calls can not be made or received. The broadband seems to be working fine so I'm not sure what the problem is as I've checked the socket/microfilter and I have completed the troubleshooter which popped up this message "The results of your line check are unclear". Any help please? Thank you!

Re: Check phone line

dvorak — Mon, 19 Jul 2021 10:17:22 GMT

you can do some initial checks at https://faults.plus.net

Re: Check phone line

CarolineRiley — Mon, 19 Jul 2021 10:48:31 GMT

Thank you! I've raised a ticket with the faults team so hopefully they'll get back soon. I'll update this post with the results.

Re: Check phone line

Gandalf — Tue, 20 Jul 2021 09:14:15 GMT

Thanks for your post @CarolineRiley and welcome to our Community Forums.

I'm sorry to see your phone had stopped working but I'm glad that it seems to have fixed itself, so I've cancelled the engineer visit we've booked. Let us know if there are further issues or anything else you'd need help with.