topic answering machine not working since switch from BT in Home Phone

answering machine not working since switch from BT

roxburs — Wed, 04 Dec 2019 19:40:00 GMT

Since moving our landline and broadband from BT about a month have finally noticed that the answering machine is not recording incoming messages. Incoming numbers are being recognised and the machine asks you to record a message after the beep and to the caller the message appears to be being recorded. Unfortunately on the answer machine there is no message recorded, so we have no indication that a message has been left. Any bright ideas about what is wrong. This has only just started since our switch.

Re: answering machine not working since switch from BT

198kHz — Wed, 04 Dec 2019 22:47:27 GMT

@roxburs

Welcome to the forum.

As far as I'm aware, a new Home Phone service is by default provided with Plusnet's 1571 service, known as Voicemail. I believe it cuts in after seven rings, which maybe is quicker than your machine.

If this is the case, you should hear interrupted dial tone to indicate that at least one message is waiting. Dial 1571 and follow the prompts to retrieve any messages.

If the service is not required, after signing in to your account it can be removed here.

Re: answering machine not working since switch from BT

BD — Thu, 05 Dec 2019 21:10:52 GMT

Hi @roxburs and welcome to the Community Forum.

As @198kHz has pointed out, by default we enable the voicemail on your line and this is probably what's causing your voicemail machine not to pick up the messages.
If you follow the link he's provided then you can request the voicemail be removed and this would take effect within the following 24 hours.