topic Line Cord Error in Home Phone

Line Cord Error

Phantom1874 — Mon, 08 Jul 2019 10:42:57 GMT

I can't make or receive calls on my phone. My broadband is working as normal though.

I've tried different ASDL filters and I've tried plugging the phone directly in to the socket but still nothing.

I borrowed my neighbours cordless phone and while I got the same line cord error when I plugged it in to the ASDL filter I got a ring tone and could make and receive calls when I plugged it directly in to the phone socket.

Any advice welcome.

Re: Line Cord Error

OskarPapa — Mon, 08 Jul 2019 12:05:25 GMT

Hi @Phantom1874, thanks for your post.

We're sincerely sorry to hear of this issue.

So that we can rule out/in your handset as being the cause of at least part of the issue, can you confirm whether or not you'd tried your handset with your neighbours socket?

Re: Line Cord Error

Phantom1874 — Mon, 08 Jul 2019 12:34:57 GMT

Thanks for the reply.

I plugged my neighbour's phone directly in to my phone socket and I got a dialling tone and could make and receive calls. My phone plugged directly in to the socket goes straight to the messaging service when I try calling it. I haven't had the chance to try my handset plugged in to the neighbour's socket.

Both phones show the same line cord error when plugged in to the filter.

Re: Line Cord Error

OskarPapa — Mon, 08 Jul 2019 12:57:29 GMT

Thanks for getting back to me.

We're not detecting any sort of issue with the actual line which would point to equipment failure - although it's strange that your neighbours handset works without a filter but not with.

I can see that you've already tried using different filters and so we can probably rule that out, although I'm keen to know whether or not you tried multiple filters with the neighbours handset?

Re: Line Cord Error

Phantom1874 — Tue, 09 Jul 2019 13:35:41 GMT

Apologies for the late response. I bought a new handset yesterday and it works normally making and receiving calls when I plug it straight in to my socket. I'm waiting on a new adsl filter being delivered today or tomorrow to replace my old one so I'm hopeful that should correct the problem. Thank you for your quick replies.

Re: Line Cord Error

abails0105 — Tue, 09 Jul 2019 13:38:45 GMT

Thanks for getting back to us @Phantom1874.

Please do let us know how you get on with the new ADSL filter.

Regards

Re: Line Cord Error

Townman — Tue, 09 Jul 2019 14:58:37 GMT

@Phantom1874

Have you recently had a lightening strike in the area?

Re: Line Cord Error

sid28 — Sat, 12 Oct 2019 17:40:50 GMT

Hello. I also have this problem on my cordless phone. Internet is working but no dial tone. Noticed it a few days ago. Waiting time is 20 mins to speak to someone!! Can someone advise please?

THanks

Re: Line Cord Error

LordFoul — Sat, 12 Oct 2019 19:36:35 GMT

Hi @sid28,

Thanks for getting in touch.

Apologies for the issue you're experiencing, I've check the line and it does appear there's a fault somewhere.

I've raised this with our suppliers Openreach. It doesn't appear an appointment to visit your property is required at this stage as the issue is somewhere else, however you can follow the fault progress or add to the ticket here.

If you need any further assistance, please let us know.

Thanks - LF

Re: Line Cord Error

sid28 — Sat, 19 Oct 2019 10:37:12 GMT

Still no dial tone and no update either! Can someone please update me ?

Re: Line Cord Error

LordFoul — Sun, 20 Oct 2019 12:27:39 GMT

Hi @sid28,

Thanks for getting in touch.

I'm sorry the fault you have reported is still outstanding. I've looked into this and have sent an update here.

If you need any further assistance, please let us know.

Thanks - LF

Re: Line Cord Error

mort7890 — Mon, 11 Nov 2019 15:19:47 GMT

Hi @LordFoul

Just a query on Line Cord Error please, between 21.45 & 22.00 almost nearly every day I get a Line Cord error showing it lasts no longer than 60seconds and does not affect Broadband and line quality has not deteriorated. Do BT run a monitored test on lines for any specific reason on a regular basis if so can this be verified.

Re: Line Cord Error

Gandalf — Mon, 11 Nov 2019 16:50:40 GMT

Hi @mort7890 Only the provider who owns your line can run a remote line test, the last person to view your account was one of my colleagues on my team on the 27th September. Engineers can run a line test themselves however based on how frequent you've said your line drops and the time of night, that's probably unlikely.

Are you able to replicate this using a different telephone handset, preferably corded (no pun intended)?

Re: Line Cord Error

mort7890 — Mon, 11 Nov 2019 17:43:47 GMT

Hi @Gandalf

Line cord error around 16.55 being tested by @MatthewWheeler saw this on the caller display.

Got a corded handset but that does not have a caller display so will not be able to confirm any testing therefore unable to replicate.

Have reported this before (quite awhile ago) and somewhere at the back of my mind informed that the exchange run line tests on a regular basis.

Re: Line Cord Error

Gandalf — Mon, 11 Nov 2019 17:45:38 GMT

Thanks for getting back to us @mort7890

It's an odd one, not sure there'd be much more we can suggest to be honest without arranging an engineer visit although if it's not affecting your service there may not be anything an engineer will find.

Re: Line Cord Error

mort7890 — Mon, 11 Nov 2019 18:00:52 GMT

Hi @Gandalf I do not think an engineer would find any fault here. It just seems strange that this happens in that time scale albeit not every night but most nights including weekends. Presume there is no way of PN asking BT to check if it is being monitored through the exchange or if anyone has any other ideas.

We have no problem with the line and it is only noticeable through the screen on the phone lighting up for around 40 seconds stating line cord error as shown earlier when @MatthewWheeler tested the line.

Re: Line Cord Error

Gandalf — Mon, 11 Nov 2019 18:03:54 GMT

Thanks for getting back to us @mort7890

I'm afraid there's no investigation we'd be able to do bar arrange an engineer visit as line tests aren't showing any issues

Re: Line Cord Error

198kHz — Mon, 11 Nov 2019 22:40:21 GMT

@mort7890 wrote:

Do BT run a monitored test on lines for any specific reason on a regular basis if so can this be verified.

They certainly did when I worked in a large exchange in the 1970s. The idea was to enable proactive maintenance by identifying incipient faults in the external network. Hmmm - those were the days. 😐

In more recent years, I've seen or heard virtually no reference to this practice, but today I have found an Openreach document - https://www.openreach.co.uk/orpg/home/products/downloads/dialogue_services_product_guide.pdf

A paragraph in the section

5.Line Test and Diagnostics

on page 22 implies that the facility is still available:

The transactions available are Line Test (for WLR PSTN, WLR ISDN2, LLU SMPF and LLU MPF), Overnight Test (for WLR PSTN and LLU SMPF) and Copper Integrated Demand Test (CIDT)Test(for WLR PSTN, WLR ISDN2, LLU SMPF and LLU MPF).

I rather think that it was used in my area in 2014, when for a few weeks I'd hear a single "ting" from my mechanical bell set every night around 11 to 11:30.

Re: Line Cord Error

mort7890 — Tue, 12 Nov 2019 09:05:11 GMT

Hi @198kHz

Showing our age but yes I recollect the same scenario but cannot remember the time. So now if you have a screen on the phone it just lights up.

Re: Line Cord Error

MatthewWheeler — Tue, 12 Nov 2019 14:16:28 GMT

There is an option for us to request extended testing however the line is only tested every 4 hours over a 24 hour period and if no issue is found then the fault is closed.

We can try it but personally, I've never seen it find a fault in my 8 years here