topic Re: Disable 1571 voicemail in Home Phone

Disable 1571 voicemail

cdhinton — Wed, 23 May 2018 09:12:36 GMT

Hi all,

Is there a way to disable 1571 voicemail? I have an answerphone so don't really want to have to check two places for messages. Can't find an option in the home phone control panel, though.

Thanks in advance.

Re: Disable 1571 voicemail

198kHz — Wed, 23 May 2018 09:22:39 GMT

If you're on this page - https://www.plus.net/plustalk/index.php?page=wlr_my_account

it's the third tab, Call Features, below the words Home Phone Control Panel. Untick Voicemail.

Re: Disable 1571 voicemail

cdhinton — Wed, 23 May 2018 09:24:37 GMT

Thanks - it isn't ticked, though, and doesn't appear on the list of features to remove 😕

Re: Disable 1571 voicemail

EmilyD — Wed, 23 May 2018 11:29:35 GMT

Hi @cdhinton,

I'm sorry to hear that you have been unable to remove the voicemail 1571 feature via the home phone control panel. I've checked and this feature wasn't showing as active on your Plusnet account but was on our supplier's system, so I think this is where the problem has arisen. I've placed an order to fully remove this from your line now, please allow 24-72 hours for this to complete.

Re: Disable 1571 voicemail

cdhinton — Wed, 23 May 2018 11:30:41 GMT

Thanks @EmilyD, much appreciated.

Re: Disable 1571 voicemail

MDC3004 — Thu, 07 Jun 2018 15:44:46 GMT

Hi, I have the same problem. Can 1571 voicemail please be disabled on my phone as it is an absolute nuisance. Again there is no option on the home phone control panel to remove it.

Thanks

Re: Disable 1571 voicemail

Gandalf — Thu, 07 Jun 2018 15:48:09 GMT

Hi there.

This should be sorted for you within the hour.

Let us know if you have any further issues.

Re: Disable 1571 voicemail

MDC3004 — Thu, 07 Jun 2018 15:49:31 GMT

Thank you very much for the prompt reply.

Re: Disable 1571 voicemail

Gandalf — Thu, 07 Jun 2018 15:53:42 GMT

No problems.