topic Re: Changing the 1 hour limit on unlimited calls in Home Phone

Changing the 1 hour limit on unlimited calls

Deekyevans07 — Thu, 14 Dec 2017 07:02:47 GMT

I pay for unlimited landline calls, why is it at that we are charged for calls that go over an hour?

Why is it at at an hour when i pay for unlimited, why am i being limited to these increments of time

I have unlimited Internet, this is not sectioned into pockets of time

Does anyone else on an unlimited home phone package agree?

Re: Changing the 1 hour limit on unlimited calls

Pete11 — Thu, 14 Dec 2017 09:36:45 GMT

I can only have a guess at this but maybe the 'unlimited' calls refers to the the number of calls made, not the time it takes to make them...just a theory. If you've noticed, most companies (including BT and TalkTalk) limit call times to 1 hour.

Re: Changing the 1 hour limit on unlimited calls

pjmarsh — Thu, 14 Dec 2017 09:46:42 GMT

This is only my assumption, so may be incorrect, but I think that the providers are still paying per minute on these included calls, and they'll be averaging out the cost of them to make the monthly package cost. As such the 1 hour limit will be to reduce the risk of someone making a call and leaving it connected indefinitely, and so costing then large amounts. With the additional effort of having to hang up and redial (although only small), it does dissuade people from doing that, and if they do then the cost is passed on and hence the risk lower for the provider.

Re: Changing the 1 hour limit on unlimited calls

pjmarsh — Thu, 14 Dec 2017 10:02:20 GMT

I've just spotted that you've got another post about this as well: https://community.plus.net/t5/Home-Phone/One-hour-limit/td-p/1499666

Re: Changing the 1 hour limit on unlimited calls

Alex — Thu, 14 Dec 2017 10:05:19 GMT

Good point @pjmarsh

I think the other problem is with handsets. My parents had some which were [-Censored-], and you'd put them into the receiver assuming that it has worked and ended the call. It hadn't. These phones unless you put the receiver the right way it doesn't cut the call.

Problem was it was so easy to put it around the wrong way, and not realise.

Re: Changing the 1 hour limit on unlimited calls

Deekyevans07 — Thu, 14 Dec 2017 10:21:56 GMT

I thought that one didnt post apologies, is there a way to get rid of one?

Re: Changing the 1 hour limit on unlimited calls

jaread83 — Thu, 14 Dec 2017 10:24:50 GMT

Mods will sort it out @Deekyevans07

Re: Changing the 1 hour limit on unlimited calls

Strat — Thu, 14 Dec 2017 11:10:37 GMT

Moderator's note by Dick (Strat) Thread locked in favour of this earlier one.