topic Re: Constant engaged tone in Home Phone

Constant engaged tone

jockwav — Sat, 18 Nov 2017 18:46:39 GMT

No matter who i phone on my landline i just get a constant engaged tone,i have plugged in my new spare phone & it is still the same,any ideas.

Re: Constant engaged tone

2u2me — Sat, 18 Nov 2017 16:21:25 GMT

Sounds like you have a short somewhere on the line, have you tried just plugging in the test socket?

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 16:40:21 GMT

Yep did all the usual test socket with my new spare phone.

I need one of the staff to pick this up as obviously i can,t phone anyone to report it.

I really need my phone.

Re: Constant engaged tone

Mustrum — Sat, 18 Nov 2017 17:54:22 GMT

Don't you have a mobile phone? The 0800 number is free on mobiles.

PN staff are thin on the ground this weekend, a call is likely to be quicker than one picking this up.

Re: Constant engaged tone

Gel — Sat, 18 Nov 2017 17:59:15 GMT

Also use the online faults process link below.

Re: Constant engaged tone

Browni — Sat, 18 Nov 2017 18:35:48 GMT

You can also try Home Phone Troubleshooting

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 18:40:01 GMT

Mustrum my mobile is in the shop just now or i would have used it.

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 18:41:23 GMT

Gel i have already tried all the usual stuff,been here before.

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 18:43:12 GMT

Browni,tried all that,ended up with an 0800 phone number to call but i can,t obviously.

Re: Constant engaged tone

Browni — Sat, 18 Nov 2017 18:49:12 GMT

I wasn't sure how far that one went with regards to testing the phone line as it won't let me continue because my line is with BT

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 18:52:36 GMT

Well, i tried the chat earlier but could not get anyone,i really need my phoneline sorted out ASAP.

Re: Constant engaged tone

jockwav — Sat, 18 Nov 2017 19:27:46 GMT

Well i manged to speak to someone called [CSA Removed] who has raised a ticket & will pass it on to openreachbut can take 24-72 hours,wow.

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Re: Constant engaged tone

jockwav — Sun, 19 Nov 2017 14:58:07 GMT

Well my phone rang today about 2.30pm & i rang the person back,so i take it that is it sorted,seems weird to me.

Re: Constant engaged tone

jockwav — Mon, 20 Nov 2017 08:25:37 GMT

Thinking about my phone line that started working yesterday,i find it strange that openreach would have done anything on a sunday.

Anyway now when i listen to the dial tone i am hearing a 2 tone sounding dial tone.

Re: Constant engaged tone

BrightonRock — Mon, 20 Nov 2017 08:56:02 GMT

1571 message waiting?

Re: Constant engaged tone

jockwav — Mon, 20 Nov 2017 09:00:45 GMT

Yes,spot on,i never thought about that.

Re: Constant engaged tone

jockwav — Mon, 20 Nov 2017 12:14:06 GMT

Just had a call from an openreach engineer to check my line & explained there was an outage on saturday where about 50 people in the village lost their line,but all seems sorted now.

Re: Constant engaged tone

Gandalf — Tue, 21 Nov 2017 14:53:22 GMT

I'm sorry to hear you've had problems with your phone service but I'm happy it was rectified swiftly.

Re: Constant engaged tone

jockwav — Tue, 21 Nov 2017 15:48:31 GMT

Not as happy as i am.

Re: Constant engaged tone

Gandalf — Tue, 21 Nov 2017 15:58:40 GMT

I dunno, I'm a pretty happy chappy...