topic Re: Check Phone Line in Home Phone

Check Phone Line

norush — Thu, 24 Nov 2016 14:21:06 GMT

My fairly new Panasonic dect phone is showing the above message and there is no dial tone even when plugged into the hidden socket; corded phone works fine as does broadband. Recently moved house and changed from BT to Plusnet, any ideas what's occurring?! recently had a BT engineer out as I had no dial tone at all; he found some corroded connectors in the grey box outside and moved me to another incoming pair plus fitted a new filtered master socket.

Re: Check Phone Line

198kHz — Thu, 24 Nov 2016 14:38:16 GMT

Welcome to the forum.

The house move, change of ISP, and previous fault are of no relevance here.

If a corded phone works in the test socket and the DECT phone doesn't, there's a problem with the DECT.

Is the message appearing on the handset or the base? Is it a single or multi-handset DECT?

Re: Check Phone Line

norush — Fri, 25 Nov 2016 08:58:58 GMT

Thanks for the welcome; it's a single handset phone and the message is on the handset itself. A bit of googling reveals it's quite a common fault so I nipped round to the neighbours with it and it works fine on their line. Getting the phone and broadband connected here has been a bit of a nightmare one way and another so I could do without any further problems to be honest.

Edited to add it's now working; unplugged base unit, left batteries out overnight and it burst into life. Go figure!

Re: Check Phone Line

198kHz — Fri, 25 Nov 2016 10:24:51 GMT

Glad to hear it's sorted. Thanks for reporting back.

Re: Check Phone Line

avgordon — Sat, 17 Dec 2016 12:51:55 GMT

I am having a similar problem. My 2 phone dect comes up with check phone line message on both phones. BT repaired a fault in the line outside my house but the phones are still dead. I tried an old cordless phone and got a dial tone. I can make and receive calls on it, although the ringer doesn't work. I bought a new dect phone and connected that but it doesn't work either. I have changed splitters, cables and AC adaptors with no result. No problem with broadband from the same socket as the phone.

Help please.

Re: Check Phone Line

Anoush — Sun, 18 Dec 2016 12:18:26 GMT

Hello @avgordon

Sorry to hear you're experiencing problems with your line. I've tested your line and I'm not able to detect a fault. I believe my colleague has sent you an email this morning with a couple of checks to do before we arrange an engineer.

If you would like us to arrange an engineer please reply to this ticket. Feel free to let me know on here too and I'll get it booked in