topic Re: How to turn off voicemail service in Home Phone

How to turn off voicemail service

whibbs — Sun, 24 Apr 2016 05:34:53 GMT

Could you please turn off the voicemail on my line as I don't need it

Thanks

wayne

Re: How to turn off voicemail service

Anotherone — Sun, 24 Apr 2016 09:22:35 GMT

Have you tried to turn it of yourself at the Member Centre?
You should be able to turn it off at https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features Login required. It can take several hours before it's deactivated.

Re: How to turn off voicemail service

whibbs — Sun, 24 Apr 2016 11:12:12 GMT

thanks that worked a treat.

thanks again

wayne

Re: How to turn off voicemail service

bonfi — Sat, 15 Oct 2016 10:42:09 GMT

Please turn off my voicemail feature. I never asked for it and cannot deactivate it online at the remove features page.

Re: How to turn off voicemail service

Mav — Sat, 15 Oct 2016 11:01:00 GMT

Moderator's note by Mike (Mav)

Duplicate post removed

Re: How to turn off voicemail service

HarryB — Tue, 18 Oct 2016 13:07:09 GMT

@bonfi - Sorry to see voicemail is active on your line but not actually on your account. I've placed an order to remove this for you.

Re: How to turn off voicemail service

bonfi — Wed, 19 Oct 2016 08:36:01 GMT

Thanks Harry, its turned off now.

Re: How to turn off voicemail service

HarryB — Wed, 19 Oct 2016 10:08:13 GMT

Glad to hear that. Thanks for confirming

Re: How to turn off voicemail service

OldDragon — Sat, 04 Feb 2017 13:35:22 GMT

You should be able to but you can't. The posted link takes you to the homepage not anywhere where you can change your settings. Having just spoken to PlusNet you cannot do it online, you need to phone them armed with your bank details that you pay your contract with or they can't change it. To get the number go through the contact us tab and keep hitting the option at the bottom that says still need help. You'd think someone would invent a simple phone code to do it - oh I forget

Re: How to turn off voicemail service

HarryB — Mon, 06 Feb 2017 11:25:19 GMT

Welcome to the community forum @OldDragon.

@OldDragon wrote:

Having just spoken to PlusNet you cannot do it online

Are you referring to Landline or Mobile? As you certainly can remove voicemail from your landline online via the link that Anotherone has posted, providing the call feature has been added in the correct way and is active on the line and on the account as it should be.

If you're referring to mobile, I do apologise for any inconvenience you've experienced while trying to remove the feature.

Re: How to turn off voicemail service

OldSchool — Mon, 06 Feb 2017 15:26:17 GMT

Can you please do this for me too? I have tried doing it online but it doesn't say it is enabled so I can't disable it!

Many thanks

Re: How to turn off voicemail service

HarryB — Mon, 06 Feb 2017 15:51:23 GMT

Welcome to the community forums @OldSchool.

Sorry to see voicemail has been activated on your line despite not being requested on the account. I've placed an order to remove that and it should be gone within 24 hours (Although usually much sooner)

I hope this helps.