topic Re: Do openreach work bank holidays? in Home Phone

Do openreach work bank holidays?

Olifran — Sun, 29 May 2016 20:58:54 GMT

logged a phone fault last Thursday. Would have hoped OR would have sorted by now. Do they work bank holidays as I no working phone line or broadband 😞

Re: Do openreach work bank holidays?

IanC1 — Sun, 29 May 2016 21:21:48 GMT

I doubt it, but PlusNet customer services do. They'll be open in the morning

Re: Do openreach work bank holidays?

ejs — Mon, 30 May 2016 15:39:20 GMT

I think Openreach work 7 days a week, and on bank holidays.

But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach.

Re: Do openreach work bank holidays?

Anoush — Mon, 30 May 2016 18:41:01 GMT

Hey there. The response time from our suppliers to fix your fault is 31/05/16 by 23:59:59, so it should be assigned to an engineer tomorrow.