topic Re: Strange dial tone on phone line in Home Phone

Strange dial tone on phone line

andydp — Thu, 06 Feb 2014 09:44:35 GMT

The dial tone on our landline doesn't sound right - rather than the continous dial tone sound, ours has a pause in it (almost like it's beeping). Initially though this was because we had a voicemail, but this isn't the cause. We've been with Plusnet for a few weeks and I think our dial tone has always been like this - does anyone have any ideas as to what the cause of it could be? Not a major issue, it's just starting to bug me!

Re: Strange dial tone on phone line

LinnPlusnet — Thu, 06 Feb 2014 09:46:31 GMT

Hi andydp,
This does sound a bit strange. Can you make outgoing calls and do you receive incoming calls successfully?
I can take a look into your account if you want to send me a private message with your username?

Re: Strange dial tone on phone line

LinnPlusnet — Thu, 06 Feb 2014 10:15:12 GMT

Hi Andy,
Thanks for your private message! I've had a look on your account and also ran a line test and it's come back all fine.
Have you tried a different handset? If not then I'd recommend doing so and then let me know how that goes.

Re: Strange dial tone on phone line

picbits — Thu, 06 Feb 2014 10:18:28 GMT

Sorry if you've already tried this but have you tried dialling 1571 to see if there is actually a message waiting ?

Re: Strange dial tone on phone line

IngeJones — Thu, 06 Feb 2014 10:59:33 GMT

Lol I was just about to say that sounds like the 1571 message waiting signal

Re: Strange dial tone on phone line

James — Thu, 06 Feb 2014 11:01:37 GMT

Quote from: andydp
Initially though this was because we had a voicemail, but this isn't the cause.

That would have been the first thing I would have asked if it wasn't for the above quote.

Re: Strange dial tone on phone line

198kHz — Thu, 06 Feb 2014 11:58:15 GMT

Dialling *#001# should indicate if any call features are active.

Re: Strange dial tone on phone line

Townman — Fri, 07 Feb 2014 14:22:58 GMT

Out of interest I tried that and got "The number you have dialled has not been recognised" on my PN phone line.
Is it possible that this code only applies to BT Retail services?

Re: Strange dial tone on phone line

jelv — Fri, 07 Feb 2014 14:36:58 GMT

I'm on BT for phone and got the same.

Re: Strange dial tone on phone line

198kHz — Fri, 07 Feb 2014 14:40:01 GMT

Works for me on a PN line.

Re: Strange dial tone on phone line

jmcgarrigle — Sat, 08 Feb 2014 22:35:39 GMT

If *#001# doesn't work, it's most likely you are connected to a System Y exchange...