topic Calls to 0345 numbers in Home Phone

Calls to 0345 numbers

coastergrotto — Wed, 07 Aug 2013 09:39:27 GMT

I have to make a call to my local hospital and it's an 0345 number. I'm on Evenings and Weekends with Plusnet, will this be a free call after 7pm and at weekends? I

Re: Calls to 0345 numbers

James — Wed, 07 Aug 2013 09:51:34 GMT

Hiya,
They are counted as included calls on your calling plan.

Re: Calls to 0345 numbers

coastergrotto — Wed, 07 Aug 2013 10:18:20 GMT

Many thanks James. I have to ring to cancel and rearrange a hospital appointment, so I'll wait until after 7pm tonight to do it.
Upon checking calling rates. I see now that Talk Evenings & Weekends is no longer offered as a free package and for new customers; it has changed to Plusnet Evenings & Weekends chargeable at £1.50 per month. Is there any plan to discontinue the Talk Evenings & Weekends to existing customers and switch us to the chargeable package?

Re: Calls to 0345 numbers

orbrey — Wed, 07 Aug 2013 12:13:10 GMT

I don't believe there are, no. I'm not sure what your options would be when it comes to changing the product though, should you ever wish to.

Re: Calls to 0345 numbers

coastergrotto — Wed, 07 Aug 2013 15:20:51 GMT

Thanks Matt. I have no intention of changing my product if the price structure remains the same.