topic Re: Long activation delay in My Order

Long activation delay

Cutterschoice — Mon, 03 Aug 2026 04:01:29 GMT

Placed a new order on 19th July activation date was the 31st which changed to 1 August. Received the router etc. The 1st August came and went, on the 2nd had a strange message saying an order had been placed you don’t need to do anything, I just assumed it’s the weekend it’ll sort its self out.

This morning I’ve had an email saying the activation date is the 18th August. No idea what’s going on, is anyone able to advise, thank you.

Re: Long activation delay

jab1 — Mon, 03 Aug 2026 06:05:29 GMT

@Cutterschoice This sounds a little strange, I would suggest ringing Customer Support and see if they can give you an explanation.

Re: Long activation delay

MisterW — Mon, 03 Aug 2026 06:15:51 GMT

@Cutterschoice are you moving into a new property ?

It sounds like there was a cease on the existing connection which prevented the original order being placed by Plusnet. This completed on the 1st Aug and an order was able to be placed. This is now subject to typical lead times for Openreach engineering

Re: Long activation delay

Cutterschoice — Mon, 03 Aug 2026 06:34:00 GMT

Good morning, not moving, had some issues with an EE transfer, where I had to cancel EE, then plusnet to then return to plusnet, was a bit of a mess.
The new order was after sorting things out with PN over the phone, so we’re aware. I’ll call them as soon as they open, really can’t deal with another 2 weeks.

Re: Long activation delay

jab1 — Mon, 03 Aug 2026 06:37:02 GMT

Ah, the dreaded PN/EE switch fiasco.

Re: Long activation delay

MisterW — Mon, 03 Aug 2026 06:38:13 GMT

had some issues with an EE transfer, where I had to cancel EE,

that's probably where the cease came from ...

Re: Long activation delay

Townman — Mon, 03 Aug 2026 06:56:59 GMT

“really can’t deal with another 2 weeks.”

That is the typical BT Openreach lead time for service provision. Is this like for like (SoGEA in place of FTTC) or a new install (FTTP)?

If SoGEA then try requesting an expedited order given that you are in this situation out of (not detailed) issues associated with an EE migration. These cost an ISP ££ so they are reluctant to do them, but you can ask.

If it’s FTTP then it’s when BTOR engineers are available.

If teaming with Plusnet means a new user account, you’ll either need a new Plusnet router or get the serial number of the existing one switched between accounts. Do you have email on the existing account and if yes has it already been migrated to Greenby?

Re: Long activation delay

Cutterschoice — Mon, 03 Aug 2026 07:34:31 GMT

Wish I didn’t call PN, there’s some sort of issue with the line in cancelling the previous provider PN/EE, so no choice but to wait.
Customer service used to be really good, I explained a few times I didn’t understand why, also zero contact other than an email this morning saying another order had be placed and a change in activation dates to the 18th. Then told I was emailed about the issues, which I wasn’t.

It’s fine if someone could / would have just explained it to me so I understood the issue, I’m almost regretting trying to come back, how do I know everything will be up and running on the 18th, just tried to sell me some 5g package. Ended up hanging up which I never normally do just can’t deal with it.