topic Re: Plusnet switched me without my consent! in My Order

Plusnet switched me without my consent!

Concerneduserc — Wed, 22 Jul 2026 08:59:44 GMT

I had an email on 8th July saying I had 30 days to object to switch to EE or they would start and on 20th July have now had EE message saying they have sent router and have my direct debit details. Neither company are answering calls made and have messaged both asking why my personal details given without my consent as they explicitly stated I had 30 days and if they heard in this time it would not happen but they started switch much earlier. I do not consent to being with EE or plusnet giving my details to them. I have emailed both as they are not answering phones but now need to contact bank and ICO is there anything else I can do? Really worried plusnet just gave EE my address and bank without consent.

Re: Plusnet switched me without my consent!

Baldrick1 — Wed, 22 Jul 2026 11:25:00 GMT

@Concerneduserc

Extracted from the contract (https://www.plus.net/help/legal/terms/), which you have accepted:

19. Other things we need to tell you

19.1. Dealing with this agreement: You accept that our agreement is just between you and us, no one else can enforce it and you can transfer it only with our consent. However, we may take instructions from a person acting with your permission. We can transfer our agreement to another company provided this does not adversely affect your rights under the agreement.

My highlight. You have not been transferred yet. Your other choices are:

1. Give up your landline phone (you have the option of transferring the number to a third party VoIP provider for 30 days after it is disconnected) and move to a Plusnet 'broadband' only (SoGEA or Full Fibre) service on a new contract.

2. Cancelling your Plusnet service and pay any due Early Termination Charges.

The old PSTN landline phone service is being shut down and Plusnet are not offering a replacement phone service, hence the transfer of your current contract to EE who have a Digital Phone alternative that works over the Internet.

Re: Plusnet switched me without my consent!

Concerneduserc — Wed, 22 Jul 2026 12:00:18 GMT

Email explicity states this would only occur if I did not respond in 30 days dated 8th July so clear written email from Plusnet having messages from EE 12 days after saying they have my bank details and are sending router is clearly outside the written notification of 30 days and Plusnet need to comply with their own agreement send 8th July.

Re: Plusnet switched me without my consent!

Baldrick1 — Wed, 22 Jul 2026 12:12:41 GMT

@Concerneduserc

You have not been transferred yet and won’t be within the 30 day window. What is happening is that everything is being prepared for the move.

If you object within this timeframe then the EE account will be cancelled and you will be asked to return the router.

Re: Plusnet switched me without my consent!

Baldrick1 — Wed, 22 Jul 2026 12:52:55 GMT

@Concerneduserc wrote:
I have emailed both as they are not answering phones but now need to contact bank and ICO is there anything else I can do? Really worried plusnet just gave EE my address and bank without consent.

I do not know how EE customer services work but Plusnet do not respond to emails.

I understand that you are upset for what you see as abuse of your personal details, but apart from this, are you fully aware of what is happening with respect to the closing down of the old PSTN phone service and the implications of you not accepting the move to EE?

If you need advice on the wider implication then do please ask.

Re: Plusnet switched me without my consent!

WS1990 — Wed, 22 Jul 2026 16:52:39 GMT

You still have time to do a one touch switch (OTS) to another provider if your plusnet contract would not have ended by now naturally. So long as you do that before the EE activation date the OTS entirely over-rides any switch to EE,

Re: Plusnet switched me without my consent!

WS1990 — Wed, 22 Jul 2026 17:23:30 GMT

@Baldrick1

You have ommitted the most obvious possibility of doing an OTS to a preferred provider who will do broadband and phone, as that will entirely over-ride the switch to EE if done in advance of the EE activation date.

Re: Plusnet switched me without my consent!

Concerneduserc — Wed, 22 Jul 2026 17:25:19 GMT

This is not a matter of opinion.

On 8th July, Plusnet issued a formal written notice stating explicitly that nothing would start and that I had 30 days to respond before any migration to EE would take place, but based on what you said preparation began before this 30 days which included the transfer of my data.

To even prepare this switch, my details had to be handed over well in advance of those 12 days. As a result of this unauthorised action, and in direct violation of the promise that no processes would begin, EE were given my name, address, email, phone number, and bank details to set up an un-notified direct debit, and have sent unsolicited goods without my permission.

General terms and conditions cannot be used to retroactively invalidate a specific, time-bound legal notice, which created a binding expectation. Due to the persistent dismissiveness shown on this thread I am refusing to engage any further on this forum.

Re: Plusnet switched me without my consent!

Champnet — Wed, 22 Jul 2026 17:40:08 GMT

@Concerneduserc You do realise that BT, EE & Plusnet are all part of the same Corporate group ?

Re: Plusnet switched me without my consent!

Lawrencium103 — Wed, 22 Jul 2026 18:37:35 GMT

@Concerneduserc In the email you received* you are invited to call Plusnet on 0800 011 3146, or log in to your online account via https://www.plus.net/member-centre/login to remain with Plusnet, albeit without a phone service. If you do one of the above your transfer to EE will not go ahead.

* Assuming the contents of the email you received is the same as others I have seen.