topic Re: Full Fibre not installed as problems... in My Order

Full Fibre not installed as problems...

Vivi-S — Tue, 30 Jun 2026 19:31:13 GMT

Today an engineer came to install full fibre but there problems with collapsed ducts. He said Open reach would contact me about a survey in about a week. Do I need to contact Plusnet about this? So difficult to contact you. The phone line had a 20 minute+ wait and no other form of contact. We still have internet as phone line still intact. Do you @ Plusnet need to know the situation or is it all handled by Open reach. Have had a text from them to say to make a new appointment for installation once the necessary work is done.
Some help on this matter would be gratefully received.

Re: Full Fibre not installed as problems...

bmc — Tue, 30 Jun 2026 20:11:38 GMT

@Vivi-S

Have a look at any open questions. See

https://www.plus.net/wizard/?p=search

Brian

Re: Full Fibre not installed as problems...

Vivi-S — Tue, 30 Jun 2026 21:13:34 GMT

Thank you, Brian.

Re: Full Fibre not installed as problems...

dvorak — Thu, 02 Jul 2026 07:32:14 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order.