topic Re: New Order - Two 'Access Line Id' numbers? in My Order

New Order - Two 'Access Line Id' numbers?

leicsmark — Sun, 28 Jun 2026 13:02:14 GMT

Hello, before ordering FTTC broadband for the house I am moving to, I checked with another provider and got as far as nearly ordering. I was presented with two 'stopped' Access Line ID numbers starting FBNDXXXXXXX and asking me to choose between them.

I accessed both of these numbers on the Openreach checker and found that the higher number had a last obsersved date in 2025, and the lower number was last observed in 2020. Both showed VDSL speeds of 80, SOGEA available, but the older line has a 'yes' for 'left in jumper', the newer one is blank in this option.

The house has one modern looking Openreach socket. On the first floor is another socket which may be an old extension.

When i applied to Plusnet I was not asked about this. Is it something I ought to specify or check, to ensure the modern Openreach socket is used. No engineer is due to visit.

Thanks

Re: New Order - Two 'Access Line Id' numbers?

Baldrick1 — Sun, 28 Jun 2026 13:24:44 GMT

Moderator's note:
Thread moved from Broadband to My Order

Re: New Order - Two 'Access Line Id' numbers?

Linzi_H — Tue, 30 Jun 2026 08:01:09 GMT

Hi @leicsmark

Once the order is put through from our side, Openreach will complete checks from their end to choose which line to activate. It's usually the most recently used one.
There is normally nothing you need to do, but if that changes, our support team will let you know.

Linzi

Re: New Order - Two 'Access Line Id' numbers?

leicsmark — Tue, 30 Jun 2026 20:11:43 GMT

Thank you.
I had to call in as clicking the PN Ticket link had a comment about having to check which line to use. I called and was asked to "choose a line" so we went with the most recently canceled one.

I was told the order was being put through manually, and activation would be tomorrow (01/07).

Oddly I have still not got that in an email, and my online account just says "we will let you know" as it has since ordering. No email about the kit either. I guess we see what tomorrow brings, but it's not a great start.