topic Re: ORDI address correction in My Order

ORDI address correction

magnummalum — Fri, 26 Jun 2026 11:59:26 GMT

What an absolute shambles.
I have just transferred from BT to Plusnet.

There was a problem with the ORDI address of my ONT (Not registered to this address)
Not Plusnet's fault but a massive PITA.

Plusnet said 5 working days to correct (openreach have to do it) That was 5 working days ago, so I call and ask what's up.
Openreach haven't done it yet. It takes 48 hours from now to get an answer out of Openreach ([-Censored-]!). If it gets done it then takes another 48 hours to resubmit the fibre order. So Plusnet say Saturday next week. I will have been without internet for 15 days at that point.

They have sent me one MiFi unit, it covers one room of this house (big thick stone walls) There are 9 people living here. They absolutely refuse to send another, apparently nobody at Plusnet is authorised to send a second MiFi unit.
I'm paying for 900mbps which I can have cover the whole house and getting 25Mbps in one room.

Now, most of this is not Plusnet's fault but the refusal to send a second MiFi most certainly that is the only bit under their control and they refuse to look at the case on its merit and decide what to do. Just flat out no.

Rant over

Re: ORDI address correction

dvorak — Fri, 26 Jun 2026 12:05:11 GMT

Moderators Note

This topic has been moved from Broadband to My Order.

Re: ORDI address correction

Gandalf — Fri, 26 Jun 2026 15:21:04 GMT

Hey, sorry for the poor experience you've had.

I've had a quick look and think there's two issues, an ONT mismatch and address issue, the former more likely to be stopping you from getting online so I've raised a bridge case to Openreach and they want a photo of your ONT showing all the details written on it including the serial number.

I'm off in 10 mins until the 6th July, but I've added notes to the ticket 255470684 to try and help, and if you can upload the photo there, the team should be able to pass it on to Openreach.

Re: ORDI address correction

magnummalum — Fri, 26 Jun 2026 15:25:22 GMT

Thank you
I have added the photo

Re: ORDI address correction

Gandalf — Fri, 26 Jun 2026 15:28:27 GMT

Yeah I saw, thanks for the speedy reply!

I've passed it on to Openreach and one of our team should be in touch with you soon.

Re: ORDI address correction

magnummalum — Fri, 26 Jun 2026 16:01:42 GMT

Thank you again

Small, ordinary acts of kindness, not just great power, keep darkness at bay